Sunway Holidays

Fantastic experience: We booked our first family holiday with Sunway. We found them exceptional at their job. When a serious issue arose they stood beside us and supported us to remedy the issue. Would highly recommend to book with them. Guaranteed peace of mind.

Negative experience: Online site is not transparent. You put in full board as your preference in search and the results display only B&B, then you have to add in all the extras. The price displayed should give you the actual price for what you want. They are expensive compared to other TA's.

Fantastic experience: Great people to deal with. Make everything so easy...

Fantastic experience: Booked a holiday for active retirement group milford. I had the pleasure of dealing with Michelle Doran who went beyond to help not only me but each and everyone that contacted her.A BIG THANKS

Fantastic experience: Extremely helpful and great to deal with.

Fantastic experience: Adelle from Sunway was superb in listening to what I wanted from my holiday, providing options and then a smooth service from start to finish with a really great value and enjoyable break

Fantastic experience: Very accommodating to exactly what you are looking for in a holiday. Would definitely recommend them. Especially Barry.

Negative experience: Terrible experience. The first 2 times I called, I was put on hold and hung up on. When I finally spoke to a person, Diana was very rude, and told me that she could not provide prices for different rooms. I had to decide what I wanted and just take what she gave me. Then her mobile started going off in the background, and she tried to end the call

Fantastic experience: Visited Sunway office this afternoon re questions about forthcoming cruise Very helpfull staff member

Negative experience: Awful experience! I accessed Sunway.ie to book a holiday through Axa Plus link but the promotional code (5% off) didn’t work on their website so i called the travel operator to inquire about its validity. They confirmed they would apply the above discount to Axa customers and asked me the travel details. Kelly invoked the system was down at the time and told me to log off online and promised to call me back to finalise the booking and apply the discount. She called me back alright but increased the price by 800 euro claiming that there was a glitch in the system! That’s not the way to conduct business! Utterly greedy, disappointing and infuriating! Update: they made contact with me to ‘apologize’ and made another pathetic blunder by offering an inexcusable lie.

Fantastic experience: I am satisfied with everything!

Fantastic experience: Fantastic trip to Lapland Very well organised.could not fault it from start to end.great hotel, friendly staff and good food.

Negative experience: Lapland experience was terrible value for money. Really does not live up to expectations of what is sold. Nothing magical and poor quality accommodation and Santa experience.

Fantastic experience: Great value holiday!

Fantastic experience: I want to express my thanks and acknowledge the expertise and professionalism of the Sunway Rep who met us at Malaga,on arrival from Dublin on Aer Lingus flight at 11.05 AM, on Saturday,10th September 2016. Our group had an episode of illness by one of members on the night prior to our departure on 17th September ,Saturday AM. We especially appreciate Sunway Rep assistance,advice and organisation of wheelchair availability . The Vistamar complex where we stayed was very satisfactory. All in all we are delighted to have travelled with Sunway Holidays .

Negative experience: Wasn't on sunway holiday

Fantastic experience: Toni is wonderful, very accomodating and very easy to deal with

Fantastic experience: Every time I book a holiday with them and have a problem they are on hand to help you out. Staff are very friendly and helpful

Fantastic experience: Great experience ❤️

Fantastic experience: Lovely staff. Very efficient and they promptly answered questions I had. Hassle free trip, we had a great time in Menorca. Thank you

Negative experience: horrible phone experience with the cruise department

Fantastic experience: Great staff sell a great services.

Negative experience: To whom it may concern. Myself, my husband and 3 teenagers are just back from a weeks holiday to the Quinta Pedro Dos Bicos Apts in Albufeira, Portugal. Flights and transfers were fine, until we got to the apartments to check in. What a disaster, it seemed all the receptionists didn't know what they were doing. We waited two hours to check in. Finally given a tiny apartment for 5 of us with no balcony. It was a tight squeeze. Rang my travel rep who informed me that she would get it sorted. No joy there as everytime I went to reception, they knew nothing about it. Found all the staff there very unhelpful and witnessed them being rude to other guests trying to check in. The pool security man was a rude and arrogant individual. No such thing as having fun in the pool. Would not recommend these apartments to any Irish individual especially young people. You can do much better Sunway holidays.

Negative experience: Quick response but ridiculous prices.

Fantastic experience: We booked our holiday with Lorraine to Thailand recently I have to say she got it absolutely perfect for our family holiday.from flights to hotel to transfers everything was amazing.lorraine was so helpful when we were booking.i would highly recommend Sunway I will definitely be booking my next holiday with them

Negative experience: We book and pay a deposit for our holiday in Tennerife in January. Roll forward late July, we pay for the holiday in full. What we didn't notice at this time was Sunway change our accommodation to a sister hotel (albeit a hotel with an almost identical name), a much inferior hotel and away outside the main tourist area. Spoke to staff and management at sunway in their Dublin office and was met with a couldn't care less attitude.

Negative experience: Dreadful experience with Sunway especially the Customer care support, who were patronising, condescending & severely put me in my place - all because I asked a question / needed clarification. Had an amazing NCL cruise, NCL's care & attention never ceased throughout, who I had to turn too, after booking.

Positive experience: Would have been better except our hotel was changed a week or so before we left. We were assured the other hotel was a good as the previous one, but it wasn't even close

Positive experience: Staff are very helpful and would definitely recommend booking a holiday with them,it just puts your mind at ease and they are only a phone call away

Negative experience: Worst experience ever

Negative experience: Worst plane I ever travelled on

Fantastic experience: Rang them up and told them what I was looking for. They then sent me an email with a few holidays to pick from. They sent me on a fantastic holiday to Greece.

Fantastic experience: Easy to navigate

Positive experience: The hotel Calabona is a bit remote, although a curtesy bus is provided. The hotel is about a mile to the center of Alghero. A nice walk if you are up to it. There is a cosy little beach to the rear of the hotel, but be warned, protective footwear is needed to go swimming. It is rated as a 4 star hotel but 3 star would be a closer description. The staff were all extremely nice, and nothing was too much trouble. The menu at the pool bar was limited, and could do with maybe the addition of pizzas to the menu during the day. There was no entertainment in the hotel during our stay. While we liked the quiet area that the hotel is in it may not suit some people. It was our first visit to Alghero, and we probably will come again. It took us a few days to find our feet, but now that we are familiar with the area it would be easier on a second visit. A recommended trip, is the boat trip to Neptune's Grotto. A week is too short to see all Alghero has to offer. But you can see a lot in the week.

Positive experience: Good to navigate but a little slow website

Fantastic experience: Very good value

Fantastic experience: I booked a long overdue holiday this morning with Lisa. What an amazing lady. She was so patient and kind. She really knows her stuff and she was extremely helpful with any queries I had. I'll be booking every year with Lisa , Sunway are lucky to have Lisa as part of their team. Thanks again Lisa!

Positive experience: Always have some good food at a reasonable price

Negative experience: Ok

Fantastic experience: Ella was very helpful.

Negative experience: I was told I had a studio apartment with pool view. At hotel was informed that none of the studios had pool view. My view was a flat roof

Positive experience: Visited website did not find what I wanted

Negative experience: I was about to book a holiday with these for 3 weeks to orlando, but after reading all the comments I think I will hold off. The main reason is the woman Cathy who doesn't seem to listen to her customers complaints but rather start with an apology and then proceed to tell them how wrong they are. Some of the comments were appalling particularly for a manager of customer service. There's a few I could point out, one about a complaint about the standard of a hotel and lack of kids club, which she said somebody she knew stayed there at the same time and had no problem. The woman's clearly gossiping and trying to make customers out to be liars. I would be afraid if I booked with a place like this to have to ultimately have a disastrous holiday and have to complain to her. Another story with aerlingus not changing flights and a holiday to Paris. Why bother going through these when the bigger companies like airlines have more power and give you a better chance when booked directly with them. Or simply book it separately. Scammers, only there to make money from you

Fantastic experience: Absolutely amazing trip to Lapland, so well organised, lots to do, fab hotel and food, not to mention the elves Binky and Elfo who kept the kids entertained non stop. Wish I had a quarter of their energy, they were top class. Thanks guys, and thank you Sunway for the trip of a lifetime. Highly recommend❤️

Fantastic experience: Delt with a girl called Hannah she went out of the way to help us with our holiday thanks

Positive experience: Lovely place,staff were lovely,the elves were amazing,disappointing that there was no where to buy provisions ie milk bread and nibbles,we got the bus to to stop at a supermarket on our second last day,apart from that brilliant

Fantastic experience: Had an amazing consultation with a lovely lady named Lisa. She was so accommodating, patient and extremely professional. She answered every question and was so helpful. Due to her kind and caring manner my brother booked an amazing package holiday. I would highly recommend using this service as i was so nervous booking online but Lisa put me at ease as id never used online bookings before

Fantastic experience: Excellent

Fantastic experience: Brilliant to deal with all the staff are very nice

Fantastic experience: Brilliant company and I will always travel with Sunway Travel wherever I am traveling to.

Fantastic experience: Simple to book a holiday

Fantastic experience: Everything was great.they were very efficient and fast organising my holiday. 100 %

Fantastic experience: I had a fantastic experience with sunway and from now on it's the only one I am going to travel with. John solo travelling

Fantastic experience: I really can't rate this company highly enough. I had a few minor issues with my holiday booking with them, and not only was I able to speak with real live human beings in a matter of minutes, they also helped to resolve my issues very promptly and professionally. Big thanks to Tanya and her lovely colleagues.

Fantastic experience: Good price

Fantastic experience: Brilliant time at the hotel couldn't fault it will be going back

Fantastic experience: Booked Lapland with Sunway. Reps were extremely helpful, i received multiple phone calls with updates on COVID changes. They organised antigen testing at the hotel for our return to Ireland. Sunway "eleves" throughout the trip were fantastic. Christmas Cake was our elf and she could not have been better, she did not break character once and was exceptional with the kids. Would recommend.

Fantastic experience: I've used Sunday quite a few times and 0kan to use them recommend them

Fantastic experience: Very professional and very help full with issues that arise with your travel etc.

Fantastic experience: I booked holidays with them twice and I am going to book again . great service. I had no problems whatsoever.

Fantastic experience: First time to deal with them. Very friendly and helpful. Will use them again

Fantastic experience: Well organised

Fantastic experience: Beautifully and peaceful places

Fantastic experience: Have to say this company is absolutely brilliant .I spoke to a lady called and Lorraine and booked my holiday to Orlando florida .would highly recommend this travel agent

Positive experience: Easy to use reliable

Positive experience: OK

Negative experience: Lapland 10/12/22, we haven’t been yet. Booked last week and paid fully for an overnight, rang today to see if it would be possible to add another night or 2 and they told me that they couldn’t do anything about it so close to departure as they had so much paperwork already done. I’ve never heard worse in my life almost 8 weeks before we were due to leave. Book with caution as there’s certainly no give or take with this company. So we went on our trip with Sunway (the official Lapland company) last December and to say they are ripping people off with their one night package would be an understatement. When we boarded the plane we discovered they had given us row 13 to sit in (there’s no row 13 on most planes) and then had to wait to see if we even had seats to travel to our dream destination. Eventually as the plane filled up around us miraculously we had 4 seats at different locations around the plane. When we got there everything Sunway has as part of the package was tasters and brought us to Santa Claus village on the day of departure to discover everything cost extra apart from to see the unrealistic Santa in a very unrealistic setting. Sunway managed to shatter my Christmas dreams of going to Lapland and one year later I’m still struggling to come to terms with how poor it was. My advice is to check out what’s available by doing a DIY as I really think it would be much more authentic than the experience we had at the cost of it. Sunway sending bloggers week in week out to help sell their packages sums up the fakeness of the experience and social media. I’m still sick from the experience we had and the expense of it.

Positive experience: Michelle was so helpful. Great staff. This is second time to use them and would use them again as we will definitely be going on a 3rd club med trip.

Negative experience: Great professional company .been n many holidays with them, Cyprus and cruises.

Positive experience: Some good offers but nothing explicit?

Negative experience: Took a long time to come back with details

Fantastic experience: We always book with sunway . They are amazing to deal with . Everything organised perfectly .I have dealt with one lovely lady the last 3 holidays I've booked with them her name is Lisa Kate. Lisa is wonderful so friendly and so very helpful. We will definitely continue booking our holidays with Sunway Travel .

Negative experience: Why didn't I read the reviews first . In shock today to learn that sunway took almost two thousand euro off me and never actually paid Ethaid for my flights which I booked In January. And paid for I full in July. Was told today there are no flights for me as I had asked for an upgrade of my accommodation last week( for the 3rd time) and there was a small balance outstanding. But it had nothing to do with my flight my flights were paid I full on time. I'm absolutely shocked disgusted and devastated I don't know what to say to my son. We waited years for this holiday. Im ashamed of Sunway holidays its a disgrace and I will be taking this alot further. I can guarantee that. Terrible service from start to finish. Go elsewhere. Still no response from them at all !

Positive experience: ✨

Negative experience: Not a very good experience this time. Having phoned to book our holiday the two "must haves".......we didn't have. Turns out they don't do "package holidays" any more but failed to mention this. So you're on your own if anything happens.

Negative experience: Honestly such a bad company to deal with. Sunway travel did not confirm my transfer with the bus company and this was confirmed by the bus company even though I had paid in full and I could not get them on the phone to resolve the issue I was forced to pay for a taxi fare to the airport. When I got home they took two weeks after numerous emails and phone calls to respond. Now after two MONTHS I finally got my taxi fair back not even my transfer fare. I would highly recommend people stay well away from this company and go elsewhere they nothing but a bunch of thieves .

Positive experience: Holiday as always perfect but 2 peaple and then 3vchecking in bags for hundreds of people is a disgrace Sam'e 5 weeks ago 2 staff checking m Bags it took 2 hours that's not an airline problem it's a sunway staffing issue

Positive experience: Subway are a fab company but need to consider more affordable package holidays for families

Negative experience: Bad service

Negative experience: One star because I tried ringing and was kept on hold for 10mins, but I got fed up so I hung up.... I never got my question answered and because I was on holiday I was charged a lot of money for roaming charges.... we never had a rep sent to our hotel which we were told was included....

Positive experience: Website not great... Was looking for holidays in Phuket as advertised, but the website won't take you there.. Ibwas better but now... Its so complicated compared to other sites

Negative experience: Quite expensive compared to rivals

Positive experience: Not much on offer, couldn't change flights from Ryanair to Aerlingus I'll probably visit the site again in a few weeks hopefully there will be more options

Negative experience: Very poor website. I left really frustrated.

Negative experience: Tried booking, couldn't talk to the advisor we used the last time.seversl return calls promised never materialised. Went direct to the provider and saved a few hundred euro.

Fantastic experience: Amazing holiday, not planned just full of fun. An all inclusive deal

Fantastic experience: Adelle thank you so much for all your help and your great at your job Sunway are lucky to have you. Gwen.

Fantastic experience: Never fail to deliver. Communication in the pandemic was exceptional

Fantastic experience: Yeah always good to deal with.Kusadasi 2019.

Fantastic experience: Great experience overall

Fantastic experience: I love a match day in croke Park

Negative experience: Please stop sending this request!!! I DID NOT HAVE A SUNWAY HOLIDAY!!!!!

Negative experience: Just back from Calafornia Gardens in Salou.The worse place i have ever stayed in. Thesee are some of the things Sunway wont tell you. Theres no towel service if your going with children bring a suitcase full of your own towels. You have to dry them over the balcony where the sun dosent shine so they dont dry. Breakfast only starts at 8.30 by then the queue is out the door on to the street. Reception people are very rude. We couldnt eat the food they had pork chops one night and it could have been used as soles for your shoes. The Sun beds must never have beem cleaned since the plave opened there filty. The pool is full of leaves from the Trees thst surround the Hotel.Sunway advertise Entertainment if you like music quizes yoir all right that was tje entertainment. But wait thats not all if you fancy a bit of Music theres a Disco out side your window thats Blasts music till all hours of the morning even with the doors closed. Theres one pool bar manned by one man if you want a coffee then theres a big queue. If you want water with your dinner its 2.80 euros per bottle. My Son got sick twice we still dont know why. Sunway abvertised childrens club if playing music for an hour in the mornings is a kids club iam lost. I could go on. But enough is enough.Take what ive said and before you book dont believe a word the travel agents tell you.

Negative experience: When you book a holiday you have to travel to Dun Laoghaire. It's a pity there isn't subway travel on O'Connell Street.

Negative experience: Rang sunway to get a quote and they hung up won't be dealing with them again

Positive experience: Great service

Fantastic experience: Always use them hassle free.

Fantastic experience: waiting on a call from TUI like a waiting game

Fantastic experience: Only place to go for all your holiday needs

Fantastic experience: I book most of my holidays with Sunway and have never been disappointed. Always fantastic reps on hand to assist and advise.