Oomi Travel

Fantastic experience: We travelled to Japan with Oomi in July 2025 for a family trip. The service, quality of hotels, and people we met along the way were outstanding. The attention to detail provided in our travel pack was flawless. I highly recommend Oomi Travel as a specialist for travel in Japan. We hope to go to India next year with them!

Fantastic experience: I went to Japan with Oomi in October. Our guide was Shiomi. I could rave for hours about how kind, professional, and helpful she was, along with every other guide. But Shiomi went above and beyond to make our trip successful. Every step of the way. Every need we had. The hotels were also excellent. I really loved the Park Prince in Tokyo. Clearly I recommend Oomi highly. And, as an aside, I adored Japan. My new favorite destination.

Negative experience: After much research on small group multi-day guided tours to Japan, I narrowed my search down to Intrepid Premium Japan and Oomi Travel (formerly Unique Japan Tours) Japan Discovered. I chose Oomi Travel Japan Discovered Mar 24-Apr 6, 2024 because: (1) The itinerary: included snow monkeys (2) The accommodation on the website: appeared to be superior/luxury/premium accommodation (3) The cost: $11000* AUD (vs $13000+ AUD for Intrepid Premium) Unfortunately, I (along with other members of my group) was disappointed with the tour and tour company because: (1) The accommodation: - The first 2 nights accommodation were supposed to be in the 4 star Shibuya Excel Tokyo Hotel ($136,000 JPY for 2 nights). Our group was downgraded to the 3 star Tokyu Stay Shibuya Shin-Minamiguchi which was half the price ($60,000 JPY for 2 nights). A 2nd Japan Discovered Group was changed to the 4 star Millenium Mitsui Garden Ginza Hotel ($104,000 JPY for 2 nights). Firstly, the website states that a hotel change would be to a similar 4 star. Secondly, the 2nd Group stayed at a superior accommodation even though they paid the same price as we did. The hotel we were downgraded to was a dodgy place, with small rooms, overlooking a back alley, with Japanese breakfast (I never had this as there were never enough supplied) or Western breakfast which had to be picked up from the lobby each morning to be made and eaten in our rooms alone. - Throughout the tour, sometimes we would stay in luxury accommodation and other times we would stay in sub-standard accommodation. I have posted photos where possible. - I paid an additional single supplement for my own room. This additional cost is usually paid because the same room is usually more expensive for a single person than a couple. But on this tour, singles were sometimes put in different smaller cheaper rooms than the couples. (2) The tour company’s disorganisation: - The information and final itinerary provided has not been updated to include correct meeting times, arrival train stations, tour leader tipping amounts, etc. - Nor did it provide much information or multiple options for recommended restaurants or activities during free time in each area. (3) The tour company’s poor customer service: - There was a lack of response to my Mar 26th and Mar 29th emails/posts on Oomi’s messaging app about the issue with the first 2 nights accommodation. - I finally received a response on April 9th from the Oomi Travel’s Founder that did not address or remedy the issue, but instead said “sorry, BUT” and made a lot of excuses. - As the product did not match the description on the website, I have asked for a refund for the difference paid by Group 1 and Group 2 of the first 2 nights accommodation ($440 AUD). Instead, Oomi Travel offered an inadequate compensation of $11 AUD lunch and $20 AUD which I declined. I will now pursue the refund through different channels. The tour itself was saved by a great group, the snow monkeys, Japan itself, and that I didn’t let my accommodation and tour company experience ruin the trip.I have no issue staying in budget accommodation. The problem is that the accommodation on the website appeared to be superior/luxury/premium and I expect a lot more than budget sub-standard accommodation at such a premium price point. I met people travelling with another tour group who had 5 star accommodation throughout their trip including views of Mt Fuji (vs my view of a building wall in Hakone) for a total cost of $8000 AUD. I have travelled extensively and as a solo traveller I have gone on many multi-day small group tours and have always had a good experience. I would never travel with Oomi Travel again, and in hindsight would have spent the extra money for Intreprid Premium Japan and stay longer/pay extra to do a day tour to see the snow monkeys. I only hope my review will help other travellers make a better choice than I did, and save them from making the same mistake I did.

Fantastic experience: I highly recommend this company for your trip!!!!

Fantastic experience: Fantastic customer service, very helpful. Went out of their way to help me. Would recommend and use again in the future.

Positive experience: Really enjoyed the trip, so well organised. Have no complaints about the tour itself.

Fantastic experience: We used Unique Japan Tours during the amazing cherry Blossom season of 2017 and it was the Experience of a Life Time! We went on the Japan Discovered Tour and absolutely loved every minute of it. Their tour prices are very competitive. UJT's Itinerary was well laid out and the Guides we had were fantastic and memorable (Junji Suzuki, Yoko Mutou, Masako Yamada, Keiko Noguchi, Yoko Kobayashi). Thank you for the Memories that will last a Life time! When we go back to Japan, it will be catered through UJT!

Fantastic experience: Great service and very helpful staff! I can highly recommend them for a well planned tour to Japan!

Fantastic experience: Planning a trip to Japan? Here are a team of professionals that can help you to tailor your dream trip. I travelled last September for 14 days to Central Japan. I wanted a self guided package to discover the "old Japan" in the country side as well as experience life in Tokyo and Kyoto. Darina and Michiko planned a superb itinerary which was completely "stress free". Everything was well organised and documented (I simply had to follow the instructions to go from A to B), fantastic accommodation, great and helpful local guides. It was exactly what I was looking for. I can't thank Darina and Michiko enough for organising such a great holiday.