e-Travel.ie - Cruises and Flights

Negative experience: Too expensive

Fantastic experience: Great service, friendly and helpful staff. I have used their expertise many times

Negative experience: flight got cancelled and we were told by airline to rebook with travel agent and e-travel’s customer service is terrible, they hung up on us multiple times and didn’t provide us with any help, quality of the call was shocking too. To be fair if the flight wasn’t cancelled I would’ve given them a higher rating because the rest of the booking was ok.

Negative experience: Avoid!

Fantastic experience: I highly recommend this company if you are looking for the ultimate holiday package, We thoroughly enjoyed ourselves. All the arrangements and transfers worked like clockwork, I appreciate your efforts in making this happen. There is nothing we would have changed, Thank you e-travel for making our trip so memorable.

Fantastic experience: Just spoke with a member from your customer service team, her name is Audrey and she was the most helpful and most professional agent that I have ever dealt with with regards to a travel agent. Top class service and I will most definitely be booking with e-travel again.

Fantastic experience: Great company to use. We had a fantastic holiday and everything went to plan. The prices are good and the staff are really knowledgeable about different places to go to. They advised us on the best place to stay in and we went with their suggestions which were bang on. I will definitely be booking with them again!!

Fantastic experience: Fantastic company to deal with. I encountered a significant issue as a result of cancelled flight, which meant I had to book 2 separate flights to make my itinerary work. Paul and the team at E-Travel handled the situation perfectly and ensured that my refund request from the airline was followed up and processed in a timely manner. Highly recommended.

Fantastic experience: Just want to thank Glenda for all her help and support with our cruise holiday with MSC. Couldn't fault it, it was MSC grandiosa, fabulous ship. Glenda always very responsive and helpful.

Positive experience: Friendly helpful advice

Fantastic experience: Great service

Fantastic experience: I've had a great experience booking my flight and my cruise.

Fantastic experience: Just back from an excellent cruise in the Mediterranean on Celebrity Reflection. Couldn't fault the ship, food, entertainment or the wonderful staff. Thank you to Glenda at E-Travel for all the arrangements, flights and transfers.

Fantastic experience: Last week my brother and I received really excellent support and service from Caitlin at e-Travel.ie when we ran into a problem, she went above and beyond standard customer service and ensured that our return flights would not be cancelled (which would have cost us a fortune and untold stress). She kept us informed at every stage of the process, she was very clear and straight with us all along and we cannot thank her enough for her assistance. I hope her managers appreciate what a professional courteous and competent member of staff Caitlin is, she played a blinder. Thanks a million, Caitlin. Claire and Donal Casey

Negative experience: We are so disappointed with Etravel. They have no weekend Support back in April. And extremely disappointed on the result we were given

Positive experience: I found my dealings with this company to be very professional. When booking , I'd highly recommend paying the extra few Euro for support after the booking, which allows you to ask the customer help team as many questions as you need to about your trip. I'd use them again. They were able to make a change in my flight with little notice at a good price. Their online portal allows you to keep track of your bookings. I'd suggest paying a little extra too to cover the cost of any potential changes in your flight itinerary.

Fantastic experience: Very good

Negative experience: Went to book flights, when filling out the details flights magically rose from 2113.26 to 5997.26. Absolute jokers! Don’t waist your time with these robbers!

Fantastic experience: Easy to access and use websit

Fantastic experience: Easy to access and use website

Negative experience: Came to there site several times to book flights. every time I insert all the details and the flight cost then doubles. very annoying and time wasting site.

Fantastic experience: Always book our cruises through etravel, its safe and easy. David is always a phone call away to answer your queries/questions. We always get fantastic deals without any hassle

Fantastic experience: Have booked several flights to the US since 2016, I’ve had to change my flights twice while abroad due to hurricanes and the process couldn’t be easier. Really quick and helpful. I wouldn’t use anyone else. Highly Recommended.

Fantastic experience: Paul in the customer service department is absolutely brilliant. He is so helpful and does everything he can to try to help you out!

Fantastic experience: Originally booked flights to Vietnam but had to change the flights to the following week due to visa issues. Upon emailing, Caitlyn responded and was kind and compassionate. I felt I messed around trying to book different dates and ended up asking about wrong flight times. Finally after realising the right dates Caitlyn acted accordingly and got me the flights I needed with a change fee which was reasonable. Caitlyn exceeded my expectations and shows great will and determination for her work. She’s a true example of going above and giving the customer a good experience. I thank you Caitlyn for putting up with my incorrect decisions. Let’s hope the visas are sorted.

Fantastic experience: Flights at great prices, check them out.

Fantastic experience: I had to plan a complicated trip recently. It involved a lot of changes and amendments. Caitlyn was fantastic. She worked tirelessly to help me. Thank you Caitlyn and Paul. I will definitely use e-Travel.ie again. Suzy Duffy

Fantastic experience: Super quick handling!

Fantastic experience: Excellent

Positive experience: I expected to find more destinations and better prices. But it is a good alternative to quote and make a trip.

Negative experience: This company advertises cheaper flights on skyscanner and then when you go to pay, they have increase by several hundred euro. when you refresh skyscanner, they remain at the cheaper price. False advertising and unable to call and speak to someone in customer service as it is an automated machine which just directs you to the FAQ section on their website. Terrible service.

Negative experience: I would never use this agency again or recommend it. I booked to Orlando and there were flight changes (understandable as we booked quite a bit in advance). When I got to the airport and to the check in desk , E Travel had not issued me a ticket over, just a return leg . My partner had both ways despite us booking together under his name. What ensued was panic and upset but thankfully after a wait, a very efficient worker called Barbara from Delta was able to issue the ticket and sign her name to it for the next leg. I was offered a 50 euro voucher from E travel to use with them but I have no interest as I never want to do business with them again.

Fantastic experience: Booked a recent flight to USA with them, really good value. The airline cancelled a flight a few weeks before, was easily able to email e-travel.ie, got a response from a real person who sorted out the issues quickly with no fuss. Highly recommend,

Fantastic experience: Great

Negative experience: I booked a flight for my parents to the USA via Skyscanner which turned out to be via eTravel. The cost of the flight was just shy of €1000 return. However due to the new variant of covid my parents were apprehensive and decided to postpone their USA trip. I contacted eTravel and explained the situation to them. They were in fact polite and appeared to be very helpful until they began charging ridiculous amounts of money to change the flight dates (€780 roughly). I requested a voucher/credit to use which I was denied. The excuse was that "this is what the airline are saying", "the airline have said" etc. Then out of the blue when confronted on the high price to change the flight dates, they were able to reduce the cost by €400 miraculously. They stated that "the airline have waived" this cost from the €780. I then decided to call the airline directly and explain my case. Within 5 minutes they were able to offer me either a full refund or credit voucher to the original cost of the flight. I took the voucher as we will be purchasing another flight to the US. There were no problems. I was even informed that the type of tickets that I booked were eligible for changing and cancelling and that they didn't understand why this was not done for me in the first place. I learned from this experience that eTravel are money hungry and do not value their customers at all. They are fraudsters in my opinion. I was so disappointed by this company that even though they were pleasant and professional to deal with via email, I cannot bring myself to rate them more than the 1-star due to their dishonesty. I wish there was a 0-star option. My advice to anyone booking via eTravel is DON'T. Book directly through the airline as a lot of the time it's cheaper and they are more honest than these 3rd party thieves. Finally, when my voucher had been approved I contacted eTravel voicing my disappointment. I still haven't gotten an apology or even a reply. Not very professional I feel. So please everyone that reads this....book directly! Less hassle, less cost! Hope this helps many people and their purses.

Fantastic experience: Excellent travel agent reliable and trustworthy

Fantastic experience: I am so lucky to have booked through e-Travel as they have been a pleasure to deal with in terms of Covid related refunds. I have several third parties involved in my holiday that did not end well mid March 2020, and they have been the easiest by far. I will therefore definitely use them for future bookings.

Fantastic experience: My flight got cancelled by that dirtbag of an airline Latam Brazil(avoid like the plague). I had a very bad feeling that a reschedule to suit my return date with my family wouldn't happen never mind a refund. A woman called Helen took the rains and engaged with Latam/BA and sorted it all out for me in a couple of hours. New flights nearly matching originals. Very professional. They deserve the praise here. I swore I would never book through an agent again but Etravels professionalism gives me renewed enthusiasm for booking with the likes of them again. If I had of booked directly with Latam it may have been a a different story altogether as their customer service is non-existent. A great day for me. Thanks Etravel.

Fantastic experience: Great help with my covid 19 cancelled flight and help to rebook.

Fantastic experience: Booked with e- travel for our first time going on a cruise. Have to say from start to finish to deal with was excellent David helped us out with everything very professional. They recommended me the harmony of the seas cruise and I'm blowing away just amazing one of the best holidays ever the ship is unreal and staff on it are amazing can't do enough for you. I would highly recommend e-travel and harmony of the seas to anyone

Fantastic experience: Booked a cruise with e-Travel earlier this year, always prompt, friendly, professional response, got my refund! I will definitely book with them again

Negative experience: i have emailed and called the company several times and have not answered or called back so I have resolved to google reviews to get your attention, unfortunately. A group of ladies booked a cruise trip last year and due to covid-19 it was cancelled. each person in the group independently paid therefore they were different customers and had no relations in concerns of booking. however, the person in charge of the cruise trips, took the initiative to cancel everyone's trip after a phone call after one of the group members told him to cancel their trip. they need not notify anyone ,not by email or call to inform of the cancellation or even asked consent to cancel it. now that the group members are asking for full refund he is offering to pay 47 euros because 'they' cancelled it before the company decided to cancel the trip. keep in mind, every individual had to or should I say, tried to contact him regarding this inadequate refund. if they had not contact him, the company would have just decided to ignored this and leave it in the backburner. this is extremely unprofessional and considering the reviews you have here, it makes me truely wonder if it true at all.

Negative experience: They display a certain price on their website then once your finished fillin gin the details they say 'sorry your price has risen by 700 since you last filled in the details' yeah im sure my price has risen that much in 5 minutes. They also don't answer or deal with flights over the phone absolute chancers

Fantastic experience: Food lovely staff to

Negative experience: Booked my flight with them, there were changes made by Flight Carrier, no information shared to myself, no assistance shared eventually it had led to refund. Try booking your flights directly with Airlines they have ownerships for amendments.

Fantastic experience: i must commend this travel agency, they really looked after us, were very professional in these hard times with Covid 19. We will definitely use this company again when we are free to travel by air

Fantastic experience: Got the best price from skyscanner.ie with e-Travel. Once tickets were ordered, we recieved our flight confirmation number from the airline (British Airways) within a few minutes. Unfortunately our flights were cancelled by the airline due to COVID-19. E-Travel were able to obtain a full refund for us from the airline. Outstanding travel agent, could not recommend more highly. There is always a concern if going with the cheapest flight option on comparison sites, but if its e-Travel, you are in safe hands.

Fantastic experience: Our trip to USA and Brazil were banned because of COVID. Yesterday I contacted e-Travel asking for my refund, and as soon as I sent them the email received on April from the Air Company about the cancellation, as asked for, Josie Di Matteo, Customer Serv. Support immediately answered me and applied for our tickets refunds through their airline system. Despite the fact that we still have to wait for some weeks, we'd like to congrats to this Company for having that focused and committed employee. When we will be free to travel again we surely use this Company again. Cristina and Eduardo Engel

Fantastic experience: Had an issue with flights being cancelled, guy from the company was nice enough to call me and apply for a refund on my behalf, couldnt be more helpful, thanks again!

Fantastic experience: My Fiance and I recently had the pleasure of meeting Collette from E travel at the world travel show in the RDS.. Having visited many of the travel stands on that day, Collette was a breath of fresh air with her honest and straight talking approach and made us feel that she would not recommend anything she would not enjoy herself. Following that Conversation, we have now booked our Honeymoon Cruise with E Travel. The Cruise pricing was much better than other companies we had priced with and the whole booking process was very easy.. Just Today we also received a follow up call from Collette to check that we were happy with everything and let us know we could contact her at any time if we had queries.. Thank you so much Collette and well done to E Travel for a great service. Warren and Leanne

Fantastic experience: Just received my money back from my Virgin Atlantic flights that got cancelled in March.

Positive experience: I got refunded all but 50e for my flight s to and from Sydney reasonably prompt, with very little hastle, é Travel looked after it all. I don't begrudge 50e charge as Like all companies in this industry they are tryi G to stay afloat. Will use this company again PG when things safe. Mr. John J Doyle.

Positive experience: Flight got cancelled in April still awaiting my refund, they gave me a timeline between 6-8 weeks it's been almost 20 weeks now with no replies via email. I know there's many people in my position but they should still keep you updated.

Positive experience: Managed to get the majority of my money back for the flights i had booked to Canada. They took a £50 processing fee which I can probably live with as they are trying to stay in business and look after employees. Considering the price we paid for the flights it wasn't anything to lose sleep over. Found getting the money back was relatively straight forward

Negative experience: I booked my flights to India and they were cancelled due to COVID. E travel confirmed refunds after cutting EUR 50.00 as there processing fees and said refunds will be processed in 10 weeks.it has been 20 weeks they are not replying to email about the status of the refund. It has been 20 weeks following up on this. When calling to there office, they say to email as they have lot of queries.I don't think this is very professional, first to cut EUR 50.00 for processing and then not replying to refunds.

Negative experience: Hi booking: XBX98K. I have been promised to be refunded 5 weeks ago. Yesterday I called and I was promised to be called or emailed by EOD. Nothing happened, unfortunately

Negative experience: I had booked a ticket and had to cancel it due to covid 19. The ticket was cancelled on 7th April 2020 and still haven't got the refund. I have been mailing etravel from last 3-4 months previously there was a reply but from July there is no reply on my emails. I think this is very unprofessional of them. I am waiting for my refund from 100 days or so i dont no how long it will take as there is no response from the team. I would not recommend etravel to anyone.

Negative experience: I needed to cancel flight to Thailand in June due to covid and financial circumstances. The airline is offering refunds but had to go through travel agency for refund. They charged me 50 euro processing fee for this. Considering I paid extra to e travel to arrange booking of seats and meals(and never used), I think its poor form to charge this fee at this time.

Negative experience: I want to cancel my flight. But there line is always busy. I am not able to reach them out since a week. Answering to below response. It has been 3 months and I am yet to receive refund. Can you please update the status?

Negative experience: Shocking service. Needed a simple flight rebooked and have to send an email that has not yet been actioned after 2 days. Called back to be told to wait for the email to be actioned...if I’d booked through the airline directly I could’ve done this myself online. Will definitely book directly from now on.

Negative experience: Don't use these Jokers. They accepted my booking to the US, then took 24 hours to get back to me with a stock email that they had not been able to confirm my ticket because they "use a Global Reservation System". I had to rebook, but lost all the good fares including a BA sale. Cost me an additional £270!!!! Bad news...

Negative experience: Booked a flight via Skyscanner to the US. Payment and flights confirmed, all was ok. The next day I received an email at 3.05 re Baggage, that they could not include baggage in my flight and if I did not respond by 4.00, my flight would be cancelled. Did not see this email until 7pm, called the next day and my flight had been cancelled. No phone call to warn me of this!! Had to search for new flights, and the prices had increased significantly. Very disappointed with E-Travel, will not be using again.

Negative experience: Never ever do business with this unprofessional company. I booked long haul international flight( Emirates) by getting directed to their portal through Skyscanner. Let’s have a look at their policies: 1.£25 for any kind of after-sales enquires and support (phone or email). 2. £100 as admin fee for rectifying smallest typo in name. This is advantage cost for below dependancies they create: 3. Any upgrade of class is possible through them only. Even Emirates refused to intervene due to policy constraints. 4. Worst: I got ONLY 25kg checked baggage for 11 hr long international flight where 40kg is offered by other agents( for same economy grade). Again Emirates couldn’t do anything here. 5. No free seat selection option available (even at Emirates website.) Above 3 points are extremely unusual for any long haul international flight.

Positive experience: I have used e-Travel Ireland a number of times for flights to the U.S. I can across them through Skyscanner, at first I was very skeptical as the flight prices were much lower than other websites or airlines directly (on average €150 lower). I searched reviews as I had never heard of them and struggled to find much on flights. In 2018 I decided to book my 1st flight, the conformation email took a few hours to come through but when I used my booking ref to check on Delta I could see my flight was confirmed. I will admit when no confirmation email came through I panicked & emailed them, I got a response within a couple of hours. So be aware the confirmation email can take a few hours to come through! Some of the flights have long layovers but that's not anything to do with e-Travel. I'm really happy with the prices for flights! I would love to see more direct flight options but again that's down to the airlines.

Fantastic experience: Got a fantastic fare last night from them and called them to check if everything was ok and they were very helpful also looked at Etihad website to confirm seats and other information like films on the flights to OZ

Fantastic experience: The lady that we dealt with was very friendly and efficient. She answered all our questions and quoted us for a few different cruises. Very helpful

Fantastic experience: We have been using this site for a number of years now and no issues so far. The low ratings in this site is a bit unfair as people need to read terms and conditions before booking. We have flown to America and the Philippines with many different airlines through this website and we've never had any problem. We will continue using this site for our future travels.

Fantastic experience: Great staff.have booked a few cruises here.the prices are great and the staff couldn’t be more helpful

Fantastic experience: Booked flights with eTravel to Bali Indonesia via Dubai with Emirates. I was worried at first after reading the bad reviews. I also made an error when booking and supplied my email address incorrectly. I didn't pay for the support upgrade so I was expecting to be charged before they would even speak to me but when I called the customer service advisor was really good. He updated my email address so all the paperwork etc can straight to my email. After that I checked in online booked my seats etc via the Emirates site. I really can't complain about their customer service or prices etc. Many customers have left bad reviews because they want to change their destination or want to cancel etc. If you buy a non refundable ticket from any company you won't get a refund or be able to change destination etc. And some say they are afraid to fly to Dominican Republic etc but if the consulate are not saying it's not safe you have no right to refund you are actually choosing not to go because of personal reasons. People need to get a grip. If you book something read it and be committed to your trip and you will be fine. I had a great trip and the flights were the cheapest online! Thanks guys

Fantastic experience: Booked our cruise holiday on the Adriatic Sea with Jenny from etravel ....Jenny done a super job booking flights ,transfers,extra nights in Venice and cruise ship ...she was so helpful and got us a great price for this holiday ...extremely friendly, efficient and professional.I was a bit hesitant when I saw some of the reviews but went ahead with the booking and I’m so glad I did .I would definitely book through etravel again and would recommend to my family and friends ...Well done Jenny & team at etravel and thank you .

Fantastic experience: We've booked five cruises with etravel. We've found them to be extremely helpful from start to finish. They were recommended to us by family. We have also recommended them to our friends!!

Negative experience: Scammers! Do not give your credit card details to them

Negative experience: Very disappointed with this company. Went to book Dublin-Orlando via Gatwick and got through with payment, only to be told that the flight wasn't available, despite it letting me process the booking and up to payment point! When i refreshed, it was still showing as available. I used Budgetair.co.uk - same flight and got e-ticket within hour and seats booked.

Negative experience: This company are Incompetent, How can a travel company be closed on weekends and not provide a emergency line to contact them ? A member of My family is very sick so I have to change my flight. I have been trying for 7 hours to find this non existent emergency contact number that they say should be on the confirmation email. I called the airline and they say they can not Make changes. Only the agent with who I booked. It’s a horrible feeling to be powerless in these situations. I just hope I make it in time to say good bye

Negative experience: Total scam Charged 150 for modification regardless to the actual cost of the ticket plus 25 "service charge" I checked the tickets on the airline website, it is only 50 euros different why did I have to pay 3 times this plus your “service charge “ I’ll make sure that this review goes across all the platforms so other people don’t fall into the same scam.

Negative experience: Customer service is only available until you pay after service fees of €25. I wanted to amend my booking so wanted to check if they can amend or not, but they said we cant even check before I pay them €25.

Negative experience: Book flight paid 900 euro the day of my flight I got late and can't check in on time airline told me i cant travel its late now even thoigh there was alot of time but i cant check in and rang E_TRAVEL to change my ticket another day I can pay extra money but they refused and don't even help .KEEP AWAY book directly in airlines

Negative experience: Very poor customer service. Rang to query a flight booked with them. While asking an additional question the employee began winding up the conversation, speaking over me and finally terminated the phone call. Did not receive a satisfactory response and was unimpressed that the phone operator decided to end my call in the middle of a customer query. Very, very poor service. In response to your comment Collette, I did not inform you whether I paid for after sales service or not. Irrespective of this I think you will agree it is not good customer service to terminate a phone call in the middle of a conversation with a customer.

Positive experience: Hello, I've been trying to contact you urgently regarding my flight reservation. I've sent multiple emails and can not get through to any person on the phone. Please advise/revert urgently or please provide a number for me to call and speak to someone. Kind Regards, Danya

Negative experience: Do not use. Absolutely awful. You have to pay and additional charge to be able to talk to these guys and all they do is tell you to email them. I emailed them and it took 6 days to get a response - which was abrupt and incorrect. A further 12 emails and still they wouldnt address the actual issues. Have had enough and am now going legal because their practices are definitely unethically, unprofessional and anti consumer.

Negative experience: Keep away. Go direct with cruises or airlines. Actually no customer service and aggressive staff. As a well travelled person, take my word and keep away. Collette I've read your reply and you say surprised. Why? Look at all the one star reviews you've got and staff are rude. I'm not the only one stating this. You never replied to my 3 emails. No refund, no communication at all. So please don't be surprised ‍♂️

Negative experience: Terrible never go with them they are scammers they double the price of my flight by twice and didn't even pay back half of it. I really hope one day they will be dealt with in the future

Negative experience: Customer service is worst. They charge you even to discuss about bought tickets. But when they are happy to discuss over the phone before you buy tickets. Never had such experience.

Negative experience: I had a simple query about why the “Fees” section on the itinerary said “Cash” and the cost of the flight next to it, when I had already paid the full cost of my flight by debit card. I wasn’t looking to change any aspect of my flight, just was confused about this thing, and they sent me an email saying that I had to pay an “After Sales Service” fee if I wanted an answer to my question. This is ridiculous, as I can’t see why this question would warrant a fee instead of a simple answer as to what they meant by it - no change at all. Would not recommend

Fantastic experience: Very good service. Yes, there are fees/service charges that are informed at time of booking . You only pay if you need their help.. most agencies you pay commission regardless. Good prices, good service.

Fantastic experience: book ticket through their website. Seems all fine and don't have problems and I didn't pay any extra to get any extra service. Before booking I just double/triple check the details.. Best price must say. Hope I don't need any extra help for this :D

Fantastic experience: Must say I had my doubts when I booked and was nervous about it being a scam up until I got on the flight, but had absolutely no problems with eTravel, they got me from Dublin to Vancouver at a weeks notice and saved me 300€ over booking with the airline!

Fantastic experience: Just back from a recent trip to the states, booked last minute with eTravel. Absolutely fantastic and friendly service really helped me out with such a tight deadline!

Negative experience: INCONVENIENT NOT TRUSTWORTHY AGENT. I made a booking with this agent and received a confirmation email. Two days later, and one day only befor my flight, they told me sorry we couldn't confirm your tickets. Of course flight rates went up higher and they said we have nothing to do about and tgey can't take responsibility for that. I spoke with customer support and they showed no understanding of my situation and they didn't care at all.

Negative experience: They are fine, and cheap... as long as you don't need to do ANYTHING after you book the flight, otherwise it will cost you an additional €25 euro. For example, I didn't select seats when booking, so I went to the airline website (etihad) and they say I need to go back to the travel agents to select seats. But, there is no way to do that on the e-travel website, so I would need to contact someone and be charged €25 euro on top of the seat booking price. Not great.

Negative experience: Actually, I booked the ticket from another email ID, Booking ref is A3VF5G. Additionally I paid 25 GBP. Actually I asked to change the time of earlier booking and the differential amount I have to pay. Unfortunately the cost provided was too high, same as booking a new ticket. And when I asked for cancellation I have been given an unsatisfactory reason, On followig up I have not any response from them. My 25 GBP and time both are wasted - I hope you could have charge additionl 25 GBP once customer ask is resolved either ticket cancelled or date amended..

Negative experience: Worst travel agency ever!

Negative experience: I am not in the habit of writing complaints but I have been so utterly shocked by the poor customer service from eTravel. I unfortunately had to postpone my flights due to emergency surgery for my Father. I paid the €25 fee in the belief that I was going to get 'customer service.' Instead I received defensive unprofessional treatment. I worked in the airlines for over a decade and customer service all my life, hence I could not believe how rude and unhelpful eTravel were to me as a customer. I was accused of making up a story about my Father's emergency surgery. The last thing anyone needs in a crisis is to have their integrity questioned. There were unwilling to assist me with the high cost of changing my flight but this was not my issue. My issue was the manner in which they dealt with me. I initially dealt with one of their customer service team called Cristiana who was exceptionally rude and clearly unable to deal in a pleasant manner as one would expect from a customer service team member. I then dealt with their Sales Manager, Colette from whom I requested a refund of my €25 service fee as I was so disappointed and shocked by their lack of professionalism. All I received was a load of verbatim about the 'rules and regulations' in a very defensive manner. eTravel lacks any empathy which is a necessity in dealing with the general public. eTravel are a complete scam and to be avoided.

Fantastic experience: Very good service would recommend

Negative experience: I don’t often post reviews but I’ll make an exception for this bunch of thieves. They’ll happily take your money but will then offer zero customer support. Call them and they’ll put you on hold until your phone runs out of credit. Email them and you’ll get rude, nonsensical replies. Don’t even bother paying the “after sales fee” as it will make no difference whatsoever.

Negative experience: Quite bad experience with the travel agency. The flight tickets is usually only little bit cheaper, till when you will not pay extra for card fee and and for them after sales service. You have not chance to change the date or other detail on your flight ticket if you don't pay to them service fee. You also don't see price what you should pay for changes, till when you don't pay the after sales service, I think it is quite unfair. I have right to see first "How much I should to pay for everything" and after decide, if I will pay the fee and the service.

Negative experience: Very disappointed with this company, I will NEVER book with them again. I paid an extra fee for After-Sales Service, which was no help at all. The girl on the phone was extremely rude made me out to be thick. But as they say you get what you pay for!

Fantastic experience: etravel were an excellent choice for us and considered our unique needs as they planned our itinerary. Every suggestion they made was superb, as they considered our budget, time constraints, and personal likes and dislikes. I would definitely work with etravel again as they made our cruise easy and stress free. they were a delight to work with.

Fantastic experience: Exceeded all our expectations. It was fantastic. I loved the places we visited and really want to go back next year. Everything was great. Thank you, etravel, for all your hard work to make our holiday memorable.

Fantastic experience: Hey etravel, Paul and I absolutely LOVED our Mediterranean cruise on the crown princess, and if anyone is looking for a great getaway place that is one I recommend! we wanted to give you a heads up about the fact that because you’re so brilliant at what you do I handed off your information to family and friends.