Cassidy Travel

Fantastic experience: My friends and I called in on Saturday to enquire about a cruise. We dealt with Natasha, I have never met such a knowledgeable and efficient person. She went to the ends of the earth to organise exactly what we wanted. Super service. A lovely person to deal with. We booked our cruise and everything we needed and requested was included. We will be back. She is definitely an asset to the company.

Negative experience: Absolutely terrible agency. Their incompetence has cost me a lot of money. Awful customer interaction and ability to actually organise a trip is non existent

Fantastic experience: Good experience friendly staff and aims to please

Fantastic experience: Rebecca the Best

Negative experience: Terrible customer service went into the square 3girls on one with a customer was told by a girl would be with me in a minute my wife and I waited about 8to 10 mins snother girl csme back and went in the back the girl who told us to wsit went in the back to talk to the girl anf left us there we left and went to TUI and booked our cruise wete customer service was excellent

Positive experience: Still waiting for the call back.

Fantastic experience: Amber was very helpful and made choosing our next holiday easy

Fantastic experience: Extremely helpful

Fantastic experience: Lovely great for looking after my holiday

Negative experience: I would highly recommend that you do not trust or depend on this incompendent company to arrange your holiday, staff lack experience and training. I feel like i have been robbed, couldnt have got our family holiday more wrong. They should be ashamed.

Fantastic experience: Very friendly and lovely to deal with

Fantastic experience: I would not go anywhere else but Cassidy Travel they have looked after us for over the last 10 years Tonia and the rest of the staff thanks very much. Marguerite and Pat

Fantastic experience: Nice staff looked after straight away couldnt do enought for you would use them again

Fantastic experience: Would not book a trip with any one else. Staff are knowledgeable honest and friendly, highly recommend and look forward to booking many a trip to come with them.

Fantastic experience: Booked our holiday with Cassidy, the staff are very helpful.

Fantastic experience: Amber was very helpful and made choosing our next holiday easy

Fantastic experience: I think Cassidy travel is one of the best, staff have good knowledge of what they are selling, and anyone I've ever been dealing with are sound out, which means nice and friendly,

Positive experience: Friendly staff and they advise you well on travel offers ☺️

Fantastic experience: Very efficient

Fantastic experience: Just back from a week in Lake Garda that we booked through Cassidy Travel in The Square, Tallaght. To say everything went to perfection is putting it mild, from the moment my wife went into their shop she was dealt very professionally by Carmel and nothing was a problem, whilst in Lake Garda all the Topflight staff that we encountered were so helpful and the trips were organised to perfection. we will be travelling with Cassidy Travel/Topflight in the future and would have no problem recommending them. Thank you, Tom & Jacinta O'Rourke

Fantastic experience: Fabulous experience

Fantastic experience: Friendly helpful staff, gotten to know most of them, But they moved to the old phone shop recently, it is near Dunnes and tescos,

Negative experience: Not a great experience. Flights cancelled the day before departure due to air traffic control strike. Cassidy travel did not help in and way or even help reschedule. Just stepped away from our problem totally. Seems like a waste of time to go through an agent when they just don't help in any way at all. Won't be using them again.

Negative experience: When we came in on the 9th September 2022, around 11am. One member of staff indicated they could not do prices, so we took some spare seats. There 4 members of staff on duty. We patiently waited, there was 2 couples in from of us and one waiting couple to be seen. 5 minutes later we were next in line. Then there were only one couple being seen to. 20 minutes later, we still the next in line. On those 20 minutes, the other staff did not look up to say there maybe a delay. Then suddenly another a single gentleman came in and then one member of staff acknowledged him and after a very quick conversation he left. Again no-one looked up and acknowledged we were there. We waited another few minutes, nothing. We left in disgust. Talk to your staff head office, they are useless. We will not be coming here again. You lost a Cruise booking.

Positive experience: Cassidy travel is a good service provider

Negative experience: Opening hours incorrect

Positive experience: Very pleasant staff!!

Negative experience: I am very upset with the services the guy who was sitting there said we are closed and he was busy on the phone. He refused to serve us and close 30min before time.

Positive experience: Very helpful staff

Negative experience: I booked on Turkish on Turkish then was charged to Emirates later was asked to pay 250 for changing 250 to change very poorservice

Fantastic experience: Shauna was great to deal with came back to me two or three times trying to make it as great as deal for me as she could, would definitely recommend her and will be booking again with you shauna and thanks again

Fantastic experience: Excellent staff and advice

Fantastic experience: I.was very impressed by the assist mary and the way she check out all the information we needed and to get us a great holiday package..she spent all her time and nothing was a problem she very professional Thank you mary and also her colleague that was there too..

Fantastic experience: Helpful

Fantastic experience: Great travel agent

Fantastic experience: Very friendly helpful staff

Fantastic experience: Absolutely amazing experience I can only describe it to giving birth to my first child as I approached the window of the shop my knees began to tremble with excitement and then into focus came the the special offers of hoildays at the price of a circle k club sandwich.. From morocco to limerick.. Dont come to the square without checking it out...

Fantastic experience: Such an amazing experience booking with cassidy travel. I am a returning customer and they never fail to make our holidays away extra special. A beautiful lady Kelly in the tallaght store has always went above and beyond for us to make sure our expectations are met. Thank you for our latest trip away to vegas it was exactly what we dreamed of.

Fantastic experience: Very friendly staff

Fantastic experience: Great staff

Fantastic experience: Great Staff

Fantastic experience: They were so helpful went to a lot of trouble for us to make sure our holiday was as perfect as it could be have booked our honeymoon with them for next year

Positive experience: Cassidy travel have proved themselves to be a reputable organisation . After the cancellation of our cruise due to C19 the staff in the Tallaght office worked hard and we received a full refund. Trustworthy & reliable Thank you guys we will be back.

Positive experience: Upon every attempt to call I never get through, trying to make a payment on a trip.

Positive experience: Helpful staff.

Positive experience: Emma and Kelly are amazing Travel agents

Fantastic experience: Kelly at Cassidy Travel always goes over and above for her clients. My family have booked holidays with Cassidy Travel for years and I would highly recommend them.

Fantastic experience: Excellent service today with the staff @ Cassidy Travel, definitely booking with them again very professional # holidaysbooked #thanksgirls ❤

Fantastic experience: Our favourite place

Fantastic experience: Friendly girls

Fantastic experience: Couldn't recommend enough! the staff are very friendly and very professional. My boyfriend and I decided to go last minute to Amsterdam and a lovely girl Katie from the Tallaght store helped us book an amazing location which was very affordable especially at such short notice and on a bank holiday. She found us the perfect deal and and made it happen for us to go that weekend. Definitely would book through here again. Makes the stress of travel so much easier.

Fantastic experience: Impeccable service .Staff are second to none and attended to my every need in the most convenient way possible. Will most Definitely be going back to them for their services.

Fantastic experience: Good place to book your summer holidays

Fantastic experience: Booked my holiday here

Fantastic experience: Ok

Fantastic experience: Bang on good deals

Fantastic experience: Great customer service. I booked my holiday with katie in tallaght and she was very helpful. Will definitely be back to book another :)

Fantastic experience: Fantastic professional service from start to finish. I was looking for a holiday but hadn't really decided where to go so I popped into cassidy travel and spoke to a girl named Kelly. Kelly was amazing, she provided all the information that I needed. She gave me loads of choices on different destinations and hotels, and when I finally decided where to go she made sure I was happy in my choice. I would definitely recommend cassidy travel in the square Tallaght to anyone looking for a great holiday as they really do look after their customers

Fantastic experience: Excellent assistance and Analysis of my Travel needs by Katie Wynne.

Fantastic experience: the holiday in salou thanks to cassidy travel dept in tallaght town centre ,was excellent . their attention to detail was the same, all thanks to miss kelly the hotel catered for people with disailities and was perfect for us .our holidays are secure in the future

Fantastic experience: Amazing service , couldnt recommend it enough . Shauna from the Tallaght branch couldnt of been any more helpful from start to finish she planned us an amazing trip.she went above and beyond .We will most definitley be back this year!

Fantastic experience: Just booked a holiday with Jennifer, she was so helpful and friendly.

Fantastic experience: Great customer service I would highly recommend them

Negative experience: Would not recommend anyone travel or book through this company. Copy of my complaint: To whom it may concern, As per our telephone conversation regarding my complaints about my recent family holiday to Rhodes from 31/07/19 - 14/08/19 staying in the emerald studios hotel in Kremasti. Here are a list of my complaints: 1.  We arrived at the hotel at about approximately 11 PM we were met by a man at reception who immediately asked us our names and government tax money. The man seemed more interested in chatting to the two teenage girls rather than dealing with us. I asked him for the two rooms that we had booked and requested for them to be beside each other. We were given 310 and 312 i asked could we not have the room next door to each other which was number 311. I asked if anyone was staying in there and he shrugged his shoulders and said I don't know. As you can imagine it was dark and we were very tired after traveling so we just took the keys of the rooms and went to where we were directed to. The first thing I noticed the next morning was the handle on the front door was broken and would only close when you locked it with the key. Because we were only supplied with one key for that room we had to wedge it shut with cardboard so we didn't have to keep locking each other in and out. Picture of the door: As you can see the latch was missing from the door. 2.  The next item I’d like to complain about is the fridge that was in the room as you will see from the pictures the compartments on the inside of the fridge door were missing and also it was filthy dirty and had no handle on the front. 3.  I’ve also taken a picture of the fuse bored as you will see had no cover on it and was easily accessible for children which I thought it was a bit dangerous to be fair. 4.  Here is a picture of the light fitting which looks very unsafe to me and not professionally fitted by the look of it. 5.  My next complaint is about the hygiene of the apartment it was clean to a very substandard, the floors were always filthy and the balcony was never cleaned within the two weeks that we have stayed there. All the cleaners did was empty the bins and drag a wet mop across the floor. You had to ask for clean towels and unless you put the sheets on the floor they would not be changed. This is only a small section of inside the front door as an example of hygiene. Bathroom was never cleaned while we were there. Shower door never cleaned. 6.  The most stressful and intrusive invasion of our privacy, was one of the children’s iPhone was stolen from the safe from which I had the key at all times, it was stolen on Monday the 5th of August from the safe. We didn’t realize it was taken until that night at about 8 PM, we spent 3-4 hours searching all through suitcases in both apartments, under beds and everywhere we could think of. We even searched the safe 3-4 times just to make sure it wasn’t there. You can imagine how distressed the children were realizing the rooms could be accessed and stuff stolen at any time. The next morning my wife and I went down to reception to report the missing iPhone stolen from the safe. The girl behind reception told us very abruptly that there was only one key for the safe, and in an ignorant manner said that the child must have lost the phone and then she turned away from us to deal with someone else. This left my wife and I feeling very frustrated. The phone having been stolen from the safe caused a lot of anxiety especially with the children but, also with the adults feeling that we could not trust the people or the staff in the hotel. From then on we had to take a picture of the safe contents everyday before we went out and on arrival back had to open safe and check the picture on the phone to see did it correspond with items inside and also count our money to make sure none of it was stolen. On the Wednesday after we came back from being out on a tour and I went to check the safe and miraculously the iPhone was put back in the safe plathere for the past few days. This is the photo of phone put back

Negative experience: Unhelpful until threatened with a call to travel regulator

Fantastic experience: Friendly girls

Positive experience: Very helpful staff

Positive experience: Bit not interested in what you want more interested in pushing what you don't

Positive experience: Haven't used it in a long time, a little more expensive than some other travel agents

Positive experience: Staff are fab