Trailfinders Dublin

Dawson St 4-5, D02 FH72, Dublin
Dawson St 4-5
D02 FH72, Dublin
(01) 677 7888

Opening hours

  • Monday: 9:00 AM – 7:00 PM
  • Tuesday: 9:00 AM – 7:00 PM
  • Wednesday: 9:00 AM – 7:00 PM
  • Thursday: 9:00 AM – 7:00 PM
  • Friday: 9:00 AM – 7:00 PM
  • Saturday: 9:00 AM – 6:00 PM
  • Sunday: 10:00 AM – 6:00 PM

Travel Agent and Tour Operator

Our comment from TraTraTravel Ireland about Trailfinders Dublin:

Trailfinders Dublin is dedicated to providing exceptional travel services, known for their excellent customer care and knowledgeable staff. Clients consistently praise the team, who offer personalized assistance whether you are in the early planning stages or ready to finalize your travel arrangements.

Many have expressed their gratitude towards individual agents, highlighting Rob, Claudine, Lucas, Siobhan, and Tom for their outstanding support. They have arranged everything from flights to tours, ensuring that all travel needs are met with great attention to detail.

The staff are described as friendly and professional, providing insight from their own travel experiences, which enhances the planning process for clients. Customers have had smooth and hassle-free trips thanks to Trailfinders' expertise in managing intricate travel details.

Despite the positive experiences, some users noted long wait times during peak hours, yet maintained that the service received once attended to was highly satisfactory. Overall, clients recommend Trailfinders for their extensive knowledge and the personal touch in booking holidays.

For anyone looking to book a trip, Trailfinders Dublin is a highly recommended choice for both leisure and complex travels.

Tratra.travel cannot guarantee that the companies that appear in the directory are certified travel agencies or that they have the corresponding licenses. The majority of companies that appear in the directory are travel agencies, but other types of companies also appear such as tour operators, guided tour providers, etc. We recommend that you request the Travel Agency registration number of the business you are going to attend.

Trailfinders Dublin: Reviews

4.4/5 (203 Reviews)
michael power 3 months ago

Negative experience: They pick nice hotels but I’m totally frustrated by their reluctance to give an email address out. It makes it very difficult to communicate when time differences are factored in. You also end up hanging on the line waiting to talk to someone or waiting on a callback. Wake up Trailfinders the world uses email

Trailfinders Dublin

Dear Michael Thank you for contacting us, although we're sorry you have been disappointed. As we do not have your details, and so we can understand your concerns better, we would be grateful if you would call us on 016 777 888 and ask for a Duty Manager. We're confident we can resolve any issues amicably for you. We look forward to being of assistance. Best wishes Trailfinders

D Howard 4 months ago

Fantastic experience: We had the most positive experience with Trailfinders. Our agent was Barry and from the moment we walked into the office until a few days before our honeymoon we were looked after in the most professional way. Barry understood exactly what we wanted for our honeymoon and in the end we got exactly what we wanted and what we paid for. It was even better than we expected. Barry kept in touch and kept us updated. It was easy to change our booking or add extras. I was impressed with how quickly the team responded to emails, I never waited more than a couple of hours to hear back from anyone, no matter what time of day it was. The Viewtrail app is absolutely brilliant and the best thing for anyone who travels. We loved it from the start because it is so detailed and easy to use. Having the whole itinerary and everything else in one place was very handy. Special shout out to Barry again - he even rang a couple of days before we left to wish us well and reassure me that we could contact Trailfinders 24/7 (which I already knew as I had contacted them with several questions before). Overall I would highly recommend using Trailfinders and we will definitely be using them again for future holiday planning. Thank you team, we had the best honeymoon we could have hoped for!

Trailfinders Dublin

Dear D Howard Thank you very much for taking the time to let us know just how much you enjoyed your recent honeymoon. We are delighted to hear your trip was a great success and that all arrangements worked well. It is also encouraging to know you would recommend our services to others. We will be sure to let your consultant and their manager know just how much you appreciated all their hard work. Best regards Trailfinders

Mike 426 6 months ago

Fantastic experience: My go to travel agent. They have never let me down, especially during the Covid period, where flight fares were refunded with no problems.

Trailfinders Dublin

Dear Mike 426 Thank you for taking the time to let us know just how impressed you've been with our service. We'll be sure to pass on your compliments. All the best Trailfinders

Andy Cullen 7 months ago

Fantastic experience: The place to go for top travel advice to unusual destinations. End-to-end itinerary, very knowledgeable staff. We have used them for St Lucia, Tanzania and Zanzibar.

Trailfinders Dublin

Dear Andy Thank you for taking the time to let us know just how impressed you've been with our service. We'll be sure to pass on your compliments. All the best Trailfinders

Aoife Sheahan 8 months ago

Negative experience: I wanted to share the experience my 4 friends and I had this week in the Mississippi part of the trip we booked through trailfinders. The day of the experience was on May 5th. We see trailfinders as responsible for the experience and would like to be refunded/ compensated accordingly however so far we have been offered $250 for our troubles. Specific to the Mississippi portion of the trip, we left Memphis on the morning of Sunday 5th, headed for Natchez. This was something that we had booked on your recommendation and was not a city we had heard of or actually originally had any interest in seeing. In fast so much so that a few weeks ago i called you to ask if we could cancel that part and extend our time in our other cities and I was advised that it would possibly be the “best part of the trip” and was discouraged to make changes. That makes the below even more frustrating and problematic. We drove for 5.5 hours on what was advised by you to be a “scenic” drive. Finally we arrived in a town called Vicksburg about an hour from Natchez. It was a cute, quiet town with a nice restaurant so we grabbed some late lunch. In talking with our waitress she and her peers all warned us not to go to Natchez, that it was dangerous and there was nothing to see there. We did not heed their advice, assuming they were mistaken. We wrapped up our meal and drove the final hour to Natchez arriving around 8pm to the Hotel Vue. We had clocked about 7 hours driving and a tank and a half of petrol at this point. The hotel car park was large and had 5 cars total, 3 construction trucks and 2 small regular cars. It appeared there might be no other guests than us- assuming the two cars belonged to staff. We went inside and found a very odd man at reception, he appeared to be the only employee in the building. He proceeded to inform us there would be no breakfast, and no food or drinks that evening as the restaurant and bar on site were closed and there was nothing on offer nearby. We asked about the pool and he laughed and said “you mean the pond- you can check it out in the morning if you like”. He shared the hotel was undergoing a renovation. He then proceeded to escort us to our 2 rooms because as we learned, our friends were not going to have their own room key and that this man would need to let them in every time they left due to some machine issue. It felt very unsafe and we were incredibly uncomfortable. We arrived on our floor and it was immediately apparent that this hotel was not being maintained. We have pictures to support everything that follows. The carpets and walls were filthy, there were holes in the roof. Our room door was smeared with dirt, the lights didn’t work and the wallpaper was peeling and had black mould underneath. There were no covers on the duvet, no bedskirt and the bathroom had stains everywhere. The furniture was old, dirty and dated. The 5 of us convened and immediately agreed we could not stay there. We gathered our stuff and headed back to the car. We advised the man at reception that we felt unsafe and unable to stay there and he said “I understand”. He confirmed the only people staying were 3 construction workers who were also the people doing the renovation. I then had to proceed to make a long distance call to try to book a new place to stay. We called ahead to New Orleans, a long distance call that cost $40, found a hotel that cost just shy of $300 and that could take all 5 of us (also a Homewood suites) and then drove the 3.5 hours to get there. We arrived at 2am exhausted and really jaded from this thoroughly avoidable experience. We expect to be refunded for the Hotel Vue, compensated for our petrol, mobile call and new hotel. This is not an acceptable experience for anyone, and certainly not a route or hotel a travel agent should be recommending. As 5 women we felt unsafe.

Trailfinders Dublin

Dear Aoife Thank you for your feedback, although we're sorry to learn you have been disappointed. We're aware your in contact with our Client Support to investigate and address your concerns in the hope they can be amicably resolved. We look forward to being of assistance. Kind regards Trailfinders

anto herbert 9 months ago

Fantastic experience: Fabulous staff

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Trailfinders Dublin

Dear Anto Thank you for your kind review All the best Trailfinders

Ruth Mongey 11 months ago

Negative experience: I’m not partial to giving negative reviews however our experience with Trailfinders on this particular trip to Singapore, Australia and Hong Kong has been below par. Our brief had been for 4 star accommodation with premium economy airline travel on our 4 long-haul overnight flights. The apart/hotel in Sydney where we had been booked for 5 nights was seriously below expectations, however the response or lack of from Trailfinders compounded the whole experience. 3 days taken out of the enjoyment of our holiday trying to sort this out by ourselves.. Checking in for Brisbane to Hong Kong leg of our trip today we discovered that we had been booked in basic S class economy rather than the premium economy we had expected. We were told by Trailfinders that it was too late for them to help us, with the airline subsequently saying that although there is still availability in premium economy it would cost us thousands to upgrade given the late stage. Why were we booked into economy when we had clearly indicated we wished to travel premium economy for our long haul flights ??? We have had previous good experiences with Trailfinders however the overall experience on this occasion is way below expectations!

Trailfinders Dublin

Dear Ruth Thank you for getting in touch, although we're sorry you have been disappointed. We have asked a Senior Duty Manager to get in touch with you to discuss any concerns you may have. We look forward to being to assistance. Kind regards Trailfinders

Peter R 11 months ago

Negative experience: We have done a number of trips through Trailfinders in Dublin. Most have been ok to good. However on this trip to Sydney Australia, Trailfinders have seriously let us down with a "hotel" which can only be described as attrocious. My wife Ruth has been trying to get Trailfinders to help get us moved assp to another hotel which is in line with our expectations based on the level of money we paid. We are on the second night of this 5-night stay - and we expect Trailfinders to fix it now. Essentially so far they have told my wife to go talk to the hotel! If people look through my extensive reviews (over 140 completed) they will see that I always try to be extremely fair and always err on the side of positivity and thanks and recognition of good customer experience - on this occasion I am giving a 1* and am awaiting to see if Trailfinders wake up and smell the coffee. Performance is abysmally below what I expected for premium price. We await your response. You can see the hotel review already. Peter and Ruth.

Trailfinders Dublin

Dear Peter Thank you for your feedback, although we're sorry to learn you have been disappointed. We have asked a Senior Duty Manager to contact you to discuss your concerns in the hope they can be amicably resolved. We look forward to being of assistance. Kind regards Trailfinders

Christopher Fitzsimons 1 year ago

Fantastic experience: Very helpful staff! Took the stress out of booking a surprise holiday. Allex was the agent who helped me and he couldn't have been more of a gent. Was always ready to help and answered all of my tedious questions with a 5 star level of professionalism. Would highly recommend this service.

Trailfinders Dublin

Dear Christopher Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip. We will be sure to pass on your kind compliments to both your consultant and their manager. Kind regards Trailfinders

Mary Whelan 1 year ago

Fantastic experience: Excellent service, staff very friendly and helpful. Listened to my requests, gave me time to consult with family. Nice to know that there is someone to call if I have difficulty on my travels.

Trailfinders Dublin

Dear Mary Thank you for taking the time to let us know just how impressed you've been with our service. We'll be sure to pass on your compliments. All the best Trailfinders

Greg Costello 1 year ago

Fantastic experience: Excellent consulation from Siobhan. Holiday booked on first call. Shared options with realism and enthusiasm. Empathised, listened and delivered. Thank you.

Trailfinders Dublin

Dear Greg Thank you for your kind comments. All the best Trailfinders

Deacon mattmurphy 1 year ago

Fantastic experience: I traveled to the PCH in 2022 and last year I travelled to Toronto and NY state. 2024 I am going to Marta’s vineyard. They are top class to deal with. Thank you TF you make travelling as it should be “ a pleasure “

Trailfinders Dublin

Dear Deacon Matt Murphy Thank you for taking the time to let us know just how impressed you've been with our service. We'll be sure to pass on your compliments. All the best Trailfinders

Jean Lynch 1 year ago

Fantastic experience: Always the best customer service and all the staff are super friendly and helpful.

Trailfinders Dublin

Dear Jean Thank you for your review. All the best Trailfinder

Gorey Physical Therapy 1 year ago

Fantastic experience: We literally just got back from our honeymoon in Mexico. We booked through Ben Baden. He was do patient, knowledgeable and helpful. We literally had our dream holiday. Highly recommend booking with them.

Trailfinders Dublin

Dear Gorey Thank you for your kind comments. All the best Trailfinders

Con Cummins 1 year ago

Fantastic experience: Very helpful, friendly and professional consultant.

Trailfinders Dublin

Dear Con Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip. We will be sure to pass on your kind compliments to both your consultant and their manager. Kind regards Trailfinders

Frank Gleeson 1 year ago

Fantastic experience: Your rep Sandra Greaney was very attentive and patient. I needed to revert to her quite a few times because of passport and Visa problems. Kind Regards..

Trailfinders Dublin

Dear Frank Thank you for your review. All the best Trailfinders

John O'Neill 1 year ago

Fantastic experience: Excellent service. Friendly and efficient staff. The girl helping me book my trip was great!

Trailfinders Dublin

Dear John Thank you for your review. All the best Trailfinders

Keith Hoare 1 year ago

Fantastic experience: Booked a honeymoon with Ben and we were very happy with the service. Good communication and particularly from Cathal who stepped in to help. Would recommend and will use again.

Trailfinders Dublin

Dear Keith Thank you for your review. All the best Trailfinders

Thomas Carroll 1 year ago

Fantastic experience: Booked with Trailfinders Ireland for our holiday in Vietnam/Cambodia. While in Saigon( Ho Chi Min City) we had booked a Mekong Discovery tour run through Urban Adventures. Great experience. Collected from in front of Saigon Opera House. Guide was Linda. Perfectly on time. Went with another couple out to Mekong Delta. Out on Mekong for a boat ride to an Island. Tea, fruit and music + Vietnamese singing, then onto a family with bee hives and delightful honey, chocolate making small business and then some coconut processing and candy making enterprise where we also got to taste rice, coconut, banana and snake( yes SNAKE) wines. Beautiful multi course lunch served up with cold beer or soft drinks, a rowing boat ride on the waterways and a Tuktuk spin for good measure. All the time Linda had information and stories to increase our enjoyment along the way. Cannot recommend this tour highly enough. Thanks Linda, Urban Adventures and Trailfinders .

Trailfinders Dublin

Dear Thomas Thank you for your review and we are glad you had a wonderful time in Vietnam and Cambodia. All the best Trailfinders

Jeremy Kenny 1 year ago

Fantastic experience: Top level service on travel options globally. Great knowledge and direct experience of destinations across the planet

Trailfinders Dublin

Dear Jeremy Thank you for your kind review. All the best Trailfinders

Martina Q Byrne 1 year ago

Fantastic experience: Excellent information and service from Rob

Trailfinders Dublin

Dear Martina Thank you for your kind comments. Best regards Trailfinders

Tom Cooper 1 year ago

Fantastic experience: Not in the least dismissive even if one's travel plans are still at 'pre- planning stage. So, I'll be back....hopefully

Trailfinders Dublin

Dear Tom Thank you for your kind comments. All the best Trailfinders

Bronagh Keane 1 year ago

Negative experience: Bags were lost by safari by their team. Treated with aggression and blame by their sister company on the ground in Kenya (Pollman's) Our booking agent was clueless on flights and Africa in general, we had to suggest flights and accommodation to her. I was told that our agent was new and lacked experience which is not the service I would have expected from trail finders I would prefer to book independently at that rate. For the bag and inexperience I was offered a €150 voucher for trail finders but declined as I would have no interest in using there service again. Also I have been on a much better safari trip in South Africa near port Elizabeth booked it privately and they take you out earlier at dawn rather then missing all the action and taking to out at 7:30 am as did the safaris in Kenya

Trailfinders Dublin

Dear Bronagh Thank you for your feedback, although we're sorry to learn you have been disappointed. We have asked a Senior Duty Manager to contact you to discuss your concerns in the hope they can be amicably resolved. We look forward to being of assistance. Kind regards Trailfinders

seanino909 1 year ago

Positive experience: Seems more expensive than looking up the flight up yourself

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Trailfinders Dublin

Dear seanino909 Thank you for your review, although we're sorry you have not been entirely satisfied with your experience. Should you wish to discuss any concerns, you may have , please call our Dublin Travel Centre on 01 677 7888 and you'll be put through to a Duty Manager. We look forward to being of assistance. Kind regards Trailfinders

Siobhan Tobin 1 year ago

Fantastic experience: Trailfinders an amazing Travel Agent we used them on a few occassions on this occasion they pulled out all the stops catering for our every need. We were invited to a wedding in India and didnt know where to start. with our Travel arrangements We gave Claudine Nolan very short notice explained the dates needed in India she was superb arranged everything from day 1 to day 18 arranging flights Tours, Guides, Hotels etc., she kept in touch explaing each days iternary taken our needs into account I could not recommend Claudine highly enough and Trailfinders definitely is the way to go. HAPPY TRAVELLING

Trailfinders Dublin

Dear Siobhan Thank you for taking the time to let us know just how impressed you have been with our service. We'll be sure to pass on your compliments to your travel consultant and their manager. Kind regards Trailfinders

Dave Reid 1 year ago

Fantastic experience: Used them 3 times now to go through Asia and Egypt, always been super helpful and have knowledge from their own travels you can draw from

Trailfinders Dublin

Dear Dave Thank you for your kind review. Best regards Trailfinders

K Gman 1 year ago

Fantastic experience: Had reached out to Lucas at trailfinders after trying to apply for a 60 day tourist visa for Thailand. The e visa process through the London embassy is a nightmare. Lucas sent on all the necessary paperwork which I filled out and returned. Really good customer care,keeping in touch by phone and email to iron out any wrinkles.Would highly recommend the service.Big thanks to Lucas

Trailfinders Dublin

Dear K Gman Thank you for your kind review. We'll be sure to pass on your compliments. All the best Trailfinders

Garry Nolan 1 year ago

Fantastic experience: Brilliant staff and really helpful. Had my 10 year old with me who likes geography. He beat them at a wee quiz...

Trailfinders Dublin

Dear Garry Thank you for taking the time to let us know just how impressed you've been with our service. We'll be sure to pass on your kind compliments. All the best Trailfinders

Courtney Ray 1 year ago

Fantastic experience: Booked a holiday with Trailfinders to Chicago to see family recently, Siobhan was fantastic, nothing was a problem , really liked the personal touch of recieving our itinerary in the post along with trail finders luggage tags Everything went so smooth and no stress booking our holiday , staying at 2 separate hotels over the 2 weeks, both hotels were fantastic. Couldn’t recommend trailfinders enough Will definitely be booking our next holiday with them ! Thanks !

Trailfinders Dublin

Dear Courtney Thank you for your review. We're glad you had a fantastic holiday and we look forward to assisting you further. Best regards Trailfinders

Fiona Flood 1 year ago

Fantastic experience: Excellent staff with extensive travel experience. Telephone service is brilliant, being able to talk to someone on the phone even on Saturdays is great, very professional to deal with, I book a lot of my Asian trips with Trailfinders as they have great deals with hotels also

Trailfinders Dublin

Dear Fiona Thank you for your kind review. All the best Trailfinders

Gerard Mc Carthy 1 year ago

Fantastic experience: Nice ,spacious interior.Staff welcoming and knowledgeable about my travel destinations. Have done travel planning through Trailfinders in the past and have always found it worthwhile.

Trailfinders Dublin

Dear Gerard Thank you for your kind review. We'll be sure to pass on your compliments. Best regards Trailfinders

Phil Barry 1 year ago

Fantastic experience: Excellent company.

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Trailfinders Dublin

Dear Phil Thank you for your review. Best regards Trailfinders

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Orla Geoghegan 1 year ago

Fantastic experience: Great customer service.

Carol Burke 1 year ago

Fantastic experience: I recently booked a trip to Colombia with trail finders and found then excellent both international and internal flights were booked through them. It was a hassle free trip. I would definitely recommend them.

Trailfinders Dublin

Dear Carol Thank you very much for taking the time to let us know just how much you enjoyed your trip to Colombia. We are delighted to hear your trip was a great success and that all arrangements worked well. We will be sure to let your consultant and their manager know just how much you appreciated all their hard work. Best regards Trailfinders

Tracey kinsella 1 year ago

Fantastic experience: I've booked lots of long haul flights and holidays over the years . I love that they only speak with you if they themselves have been to the place you're booking so they have first hand experience which a lot of travel agencies lack.. just back from Australia and Bali , they booked flights and they recommended two destinations in Bali and they couldn't have picked better, will definitely book through them again. Thank you,

Trailfinders Dublin

Dear Tracey Thank you for your review. We'll be sure to pass on your compliments. Best regards Trailfinders

Breda Naughton Monks 1 year ago

Fantastic experience: We were treated royally. All our needs catered for by Mr Campbell.... his attention to detail and our specific needs were second to none. Thank you

Trailfinders Dublin

Dear Breda Thank you for your kind review. All the best Trailfinders

Amjad Yasin 1 year ago

Fantastic experience: All your travel needs under one roof

Nicky Scaramuzzi 1 year ago

Fantastic experience: We booked an all inclusive family holiday to Mauritius in July 2023 based on Trailfinders recommendation and they got it 100% right. We had an incredibly relaxing time and our older teens absolutely loved it. Trailfinders are professional and friendly and they give you all the time you need to find the right holiday within your budget. We found their advice was spot on. For a big holiday it’s well worth going with them. Highly recommend!

Dave Murray 1 year ago

Fantastic experience: Great for long haul destinations, staff are really knowledgeable and helpful with all my travelling requirements

Trailfinders Dublin

Dear Dave Thank you for taking the time to let us know just how impressed you've been with our service. We'll be sure to pass on your compliments. All the best Trailfinders

Brian Sutton 1 year ago

Fantastic experience: Brilliant service and accurate advice given in a friendly way.

Trailfinders Dublin

Dear Brian Thank you for taking the time to let us know just how impressed you've been with our service. We'll be sure to pass on your compliments. All the best Trailfinders

Eithne O'Hara 1 year ago

Fantastic experience: Very helpful and friendly staff. They cover every detail and don't rush you

Trailfinders Dublin

Dear Eithne Thank you for taking the time to let us know just how impressed you've been with our service. We'll be sure to pass on your compliments. All the best Trailfinders

Mark Handley 1 year ago

Fantastic experience: Bought a ticket from Bronagh. Very professional. Rec

Trailfinders Dublin

Dear Bronagh Thank you for your review. All the best Trailfinders

Tee MacPherson 1 year ago

Fantastic experience: Booked a big trip to New Zealand! Very patient and helpful. There was a big schedule change and they took care of everything. Highly recommend. They have so much knowledge and time for their customers.

Trailfinders Dublin

Dear Tee Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip. We will be sure to pass on your kind compliments to both your consultant and their manager. Kind regards Trailfinders

Joe OCallaghan 1 year ago

Positive experience: Professional Travel Agents who will arrange trips anywhere in the world.

Trailfinders Dublin

Dear Joe Thank you for your kind review All the best Trailfinders

Nicky 1 year ago

Fantastic experience: We booked an all inclusive family holiday to Mauritius in July 2023 based on Trailfinders recommendation and they got it 100% right. We had an incredibly relaxing time and our older teens absolutely loved it. Trailfinders are professional and friendly and they give you all the time you need to find the right holiday within your budget. We found their advice was spot on. For a big holiday it’s well worth going with them. Highly recommend!

Trailfinders Dublin

Dear Nicky Thank you for your kind review. All the best Trailfinders

Alan Holohan 1 year ago

Fantastic experience: Ciaran is awesome, knows his places to a tee. We had an amazing holiday!!!

Trailfinders Dublin

Dear Alan Thank you for your review. Best regards Trailfinders

Andrea Birney 1 year ago

Fantastic experience: Booked an Alaskan cruise with Ciarán,he listened to everything we wanted & put a package together for us. Our trip was amazing and good value. We were actually surprised everything went so smoothly as I've booked package cruises with other travel companies and have had a lot of hiccups. Will definitely use them again very happy.

Trailfinders Dublin

Dear andrea Thank you very much for taking the time to let us know just how much you enjoyed your time in Alaska. We are delighted to hear your trip was a great success and that all arrangements worked well. We will be sure to let your consultant and their manager know just how much you appreciated all their hard work. Best regards Trailfinders

Joy Ryan 1 year ago

Fantastic experience: Just back from a fantastic trip to japan which trailfinders ireland helped us plan . They were so good

Trailfinders Dublin

Dear Joy Thank you very much for taking the time to let us know just how much you enjoyed your trip to Japan. We will be sure to let your consultant and their manager know just how much you appreciated all their hard work. Best regards Trailfinders

Teo Felicia 1 year ago

Fantastic experience: Your service is really good.Thank you so much

Trailfinders Dublin

Dear Teo Thank you for taking the time to let us know just how impressed you've been with our service. We'll be sure to pass on your compliments. All the best Trailfinders

Alan White 1 year ago

Fantastic experience: When you want the best and willing to pay just a little bit extra there is NO better travel agent all staff are superb

Trailfinders Dublin

Dear Alan Thank you for your review. Kind regards Trailfinders

Brian MacCormaic 1 year ago

Fantastic experience: Great service with flexibility on the bones of my holiday options. Now to flesh it out!!

Trailfinders Dublin

Dear Brian Thank you for your review. All the best Trailfinders

Marian Redmond 1 year ago

Fantastic experience: Full of information on all destinations. Really experienced staff. Great ideas for holidays. Always looking for the best deal for the customer

Trailfinders Dublin

Dear Marian Thank you for your review All the best Trailfinders

Patricia McGivern 1 year ago

Fantastic experience: Great service and extremely efficient and giving all options. Used them last year for trip to Oz so booked again for this year Highly recommended

Trailfinders Dublin

Dear Patricia Thank you for your kind review. We'll be sure to pass on your compliments. All the best Trailfinders

Ingrid iggy 1 year ago

Fantastic experience: Very nice and professional always willing to go the extra mile for you. Shout out to Kate, Roye and Lisa ❤️

Trailfinders Dublin

Dear Ingrid Thank you for your review. We'll be sure to pass on your compliments. All the best Trailfinders

Christine Fitzgerald 1 year ago

Fantastic experience: Just back from a spa break in Dubrovnik with the girls, organised by Trailfinders. Three very burnt out ladies in desperate need of a battery recharge had been talking about getting away for months but none of us had the energy to face navigating the minefield of airline bookings, hotel bookings, transfers etc etc. We had a brainwave and picked up the phone to Trailfinders! One quick phone call later everything was booked. The first very pleasant surprise was how reasonable the cost was for a 5 star hotel, flights, private transfers and insurance. The real eye opener was how stress free a holiday is when it is arranged by the experts. Absolutely everything ran like clockwork - the hotel recommended by Claudine at Trailfinders was stunning. Transfers turned up on the dot. No complications with bag allowances, flights or incorrect hotel room assignments. Any stress with the logistics would have pushed one or all of us over the edge but instead, we have all come back recharged, refreshed and ready to embrace life again. And 100% adamant that we are never again navigating the nightmare of booking direct. Thank you so much for a job well done Claudine. You have three new customers for life!

Trailfinders Dublin

Dear Christine Thank you very much for taking the time to let us know just how much you and your friends enjoyed your time in Croatia. We are delighted to hear your trip was a great success and you will be travelling with us in the future. We will be sure to let your consultant and their manager know just how much you appreciated all their hard work. Kind regards Trailfinders

Jilu Meera Jacob 1 year ago

Negative experience: Was long waiting on phone Bad

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Trailfinders Dublin

Dear Jilu Thank you for getting in touch, although we are sorry you've been disappointed. As we have no contact details for you, we are unable to contact you directly. Our lines are extremely busy at present and we are trying our best to reduce our waiting times. We are open from 9am to 7pm - Monday to Friday , 9am to 6pm on Saturdays and 10am until 6 pm on a Sunday . We are sorry you had to wait longer than expected and our quietest time on the phones is usually around opening time, should you wish to contact us again. We look forward to being of assistance. Kind regards Trailfinders

Paul Poole 1 year ago

Fantastic experience: Very helpful

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Trailfinders Dublin

Dear Paul Thank you for your kind review. Best regards Trailfinders

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Claire Kirwan 1 year ago

Negative experience: I'm profoundly deaf, Trailfinders only give a phone number as first point of contact. Not very accessible! Very disappointing as several people recommended them to me.

Trailfinders Dublin

Dear Claire Thank you for your comments although we're sorry you have been disappointed on this occasion. We have reached out to you and look forward to being of assistance. Best wishes Trailfinders

ARC 1 year ago

Fantastic experience: Fantistic service for many years. Trailfinders make the complex into simple and always on hand to assist. Have been on many trips - Amazon, Australia, India, China, Uganda Gorillas, Serengeti.. . Thanks Katie, David and team.

Trailfinders Dublin

Dear ARC Thank you for your kind review. All the best Trailfinders

Nigel Daly 1 year ago

Positive experience: Very good website, easy to navigate and informative.

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Trailfinders Dublin

Dear Nigel Thank you for your kind review. All the best Trailfinders

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mijo car 1 year ago

Negative experience: The 3 month debacle! Myself and my partner visited Trailfinders back in December and I have been dealing with the repercussions ever since. To start, I had the worst customer experience of my life as the travel representative was unbelievably rude, when we enquire about ideas for trip to Mongolia. My partner wrote a complaint on Trustpilot and the general manager emailed and rang her multiple times to discuss the matter and offer some compensation (which we didn't accept). Although we appreciated the effort, it was little comfort in the long run. Before we knew it, Trailfinders had made a claim to Trustpilot that her review wasn't based on a genuine experience and they needed proof that it had happened within 3 days or they would remove it. She provided email communication between her and the manager but this was not accepted and ultimately they removed her review. I then did my own research on Trailfinders, read plenty of reviews, and it turned out that this was a common occurrence. Seems to me that when Trailfinders get a negative review, they make this claim knowing that the customer will not be able to provide proof and Trustpilot, who claim to be "trustworthy" allow it. How is one expected to provide proof of a terrible verbal interaction I asked?!! The logic of this baffles me! Alas, Trustpilot just kept asking for proof and in the end my review succumbed to the ludicrous rules and underhanded nature of both Trailfinders and Trustpilot. I expect to be asked for proof of this experience again any day now.......

Trailfinders Dublin

Dear mijo Thank you for getting in touch, although we are sorry you have been disappointed. We would like to discuss your concerns, however we do not have any contact details for you. Please do call our Dublin Travel Centre on 01 677 7888 and you will be put through to a Senior Duty Manager in order to resolve this matter amicably. We look forward to being of assistance. Kind regards Trailfinders

Ronnie Lennon 1 year ago

Fantastic experience: Great worldwide travel insurance.

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Trailfinders Dublin

Dear Ronnie, Thank you for your review. Kind regards, Trailfinders

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Samantha Lane 1 year ago

Negative experience: Waited 45 mins without being seen and left. Receptionist left while I was waiting so couldn't leave my details and/or try to book an appointment. Two people left while while I was waiting without being seen. Really disappointed cause them came so highly recommended but I can't hang around all day. Waste of time

Trailfinders Dublin

Dear Samantha Thank you for getting in touch, although we're sorry you've been disappointed. In order you us to assist further, we would be grateful if you could contact our Dublin Travel Centre on 01 677 7888. We look forward to being of assistance. Best regards Trailfinders

Anne Byrne 1 year ago

Negative experience: It was not great. Was given false information about my flight times coming home and because of this I missed my flight home. Sent email to Trailfinders about this and they never got back to me. I give them 2 out of 10

Trailfinders Dublin

Dear Anne Thank you for getting in touch, although we are sorry you have been disappointed. We have asked a Senior Duty Manager to get in touch with you in order to discuss your concerns. We look forward to being of assistance. Kind regards Trailfinders

Howard Corscadden 1 year ago

Negative experience: lack of attention to details and once you have paid your money the level of service falls off a lot . Spent many hours trying to sort out issues which took from the whole experience .

Trailfinders Dublin

Dear Howard Thank you for your feedback, although we're sorry to learn you have been disappointed. We have asked a Senior Duty Manager to contact you to discuss your concerns in the hope they can be amicably resolved. We look forward to being of assistance. Best wishes Trailfinders

Camilla Mc Loughlin 2 years ago

Fantastic experience: Staff very knowledgeable and helpful

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Trailfinders Dublin

Dear Camilla Thank you for your kind review. All the best Trailfinders

Gar D 2 years ago

Negative experience: Useless and over priced gone are the good awl days

Trailfinders Dublin

Dear Garrett Thank you for your feedback, although we're sorry to learn you have been disappointed. We have asked a Senior Duty Manager to contact you to discuss your concerns in the hope they can be amicably resolved. We look forward to being of assistance. Kind regards Trailfinders

Jack Hoban 2 years ago

Positive experience: Unbelievable customer service, very knowledgeable staff regarding every detail or questions we had with our potential holiday. Showed us different days/flights for the best time/price to suit us and was a pleasant service. Thank you so much Allex. We got a great deal on our holiday which was significantly cheaper than when we looked at it ourselves and they sorted everything for us. I do have to remove a star just due to how long we waited. We waited around hour on a Monday evening (from 17:30ish), with 3 other people on front of us. There is no booking system here so it is wait and be seen. However, once we were seen the customer service rep didn't disappoint and was super helpful. Also, to be fair it is January so it is probably extremely busy

Trailfinders Dublin

Dear Jack Thank you for taking to let us know just how impressed you have been with our service. January is indeed our busiest time of the year and our waiting times have been a little longer than usual. We are delighted to hear just how helpful your travel consultant has been in assisting you with your trip to Mexico. We'll be sure to pass on your kind compliments to your consultant and his manager. Best regards Trailfiners

Emma Browne 2 years ago

Negative experience: Waiting 30 mins, spent an hour with an agent who said a quote would be sent our way in a few days. After three calls and over a month we heard nothing back. A waste of time

Trailfinders Dublin

Dear Emma Thank you for getting in touch, although we are sorry you have been disappointed. We've asked a Senior Duty Manager to contact you in order to discuss your concerns. We look forward to being of assistance. Kind regards Trailfinders

Valentina Liviero 2 years ago

Fantastic experience: My husband and I went to Japan for our honeymoon and the trip was fantastic!! Great tours, accomodations and everything was well organised!! We want to thank Trailfinders and in particular our very helpful and great travel agent Tom who supported us to organise our lovely trip!! We will definitely use Trailfinders again for our next trip!

Trailfinders Dublin

Dear Valentina Thank you very much for your kind review. As a company we are always looking to exceed the expectations of our clients and we’re delighted this has been your experience. Best wishes Trailfinders

Evgeniya Dudnikova 2 years ago

Fantastic experience: The best service with many options available and agents who are are truly interested in finding the best trip to match your expectations

Trailfinders Dublin

Dear Evgeniya Thank you very much for your kind review. As a company we are always looking to exceed the expectations of our clients and we’re delighted this has been your experience. Best wishes Trailfinders

Cole Papaxx 2 years ago

Fantastic experience: Love trailfinders sooo helpful and Full of knowledge, trust them completely would definitely reccomend , staff are so lovely, and feel secure and safe booking a hoilday with them I have booked with trailfinders a good few times! Very good prices too and well looked after! We have new york booked but somehow two of us where booked into a diffrent Flight when went in the day after booking to pay thr deposit we where told the mistake we ended up paying 200 euro more for the mistake.... But it is done with now and looking forward to it New York December 2022 here we come!!

Trailfinders Dublin

Dear Cole Thank you for your kind review and we look forward to assisting you further. Kind regards Trailfinders

Joan Hickey 2 years ago

Fantastic experience: Very helpful and pleasant great travel agent I have booked many holidays and would recommend them

Trailfinders Dublin

Dear Joan Thank you for your review. All the best Trailfinders

Mary Carolan Kenny 2 years ago

Fantastic experience: I have been on many holidays through trailfinders and I could not recommend them enough. always great advice and assistance especially for special destinations

Anita C.K 2 years ago

Negative experience: Utterly disappointed. After years of using Trailfinders and being delighted with their service I had the worst customer service experience of my life yesterday morning, and I wouldn't say that lightly. The representative that served us, Nicola, completely dismissed ideas we brought to the table and had nothing but negative remarks to make. My partner and I wanted to enquire about Mongolia and Mexico and to say she looked at us like we had 10 heads would be an understatement. I had to ask her why she was frowning at us!! She was very unhelpful and rude. I thought their job was to help the customer tailor make their holiday or at least provide information on how to make a trip possible, all Nicola checked her computer for was visa advice. Complete waste of a visit when I had been sure Trailfinders would be a great resource, as they had been in the past. I am sorry to say that after all my years of travel I will no longer be visiting or recommending Trailfinders.

Trailfinders Dublin

Dear Anita We are sorry to hear that you've been disappointed with our service. We're glad to know you have been speaking with a Senior Duty Manager and we hope all issues can be resolved amicably. In the meantime, we would be grateful if you would remove the travel consultant's name from your review due to privacy concerns. Kind regards Trailfinders

Rachel C 2 years ago

Fantastic experience: Breffni from the Dublin office was our guiding light over the last year helping us book our honeymoon. Because of covid we had to make several fundamental changes over months. Breffni was the best person we could have dealt with for this. Not only was she absolutely on the ball, thinking of all sorts of logistics to consider such as the city closing down for Greek bank holidays, to finding us the best hotels with amazing facilities should the country go into lock down while we are there. On top of her absolute attention to detail and organising skills, she was also EXTREMELY lovely to deal with and by the end of it I felt as though we were old friends! She was so personable, friendly, considerate I could go on. We had an amazing honeymoon and it was all due to breffni and trailfinders. We will definitely be booking with them again

Trailfinders Dublin

Dear Rachel Thank you for your kind review. We will be sure to pass on your compliments. Best regards Trailfinders

mark curran 2 years ago

Fantastic experience: fair high price flight but because high fuel price big problems in 2022 but last year ago good cheap offer in 2019 good shop agent with trailfinders staff very welcome information good luck wish cheers bye regards Mark Curran (deaf)

Trailfinders Dublin

Dear Mark Thank you for your kind comments. Best regards Trailfinders

Christine Noel 2 years ago

Fantastic experience: Booked many trips with them. Excellent advice and also support during the trip if changes are needed. Was reimbursed immediately when trip was cancelled due to Covid

Trailfinders Dublin

Dear Christine Thank you for your kind review. All the best Trailfinders

david nugent 2 years ago

Fantastic experience: Extremely helpful and friendly people to deal with. I can't recommend Trailfinders enough. Myself and my wife had not travelled in a few years and the staff were so helpful and kind. Thanks for all your help. Regards David and Fiona Nugent.

Trailfinders Dublin

Dear David Thank you for your review. Kind regards Trailfinders

Colin G. 2 years ago

Fantastic experience: Been on a few trips through Trailfinders. Couldnt have been happier with the experience. Especially through Covid times, our rep Rob was amazing. He kept us informed about our cruise and made sure we were looked after.

Trailfinders Dublin

Dear Colin Thank you for your kind review. We'll be sure to pass on your compliments. Best regards Trailfinders

Paula McMahon 2 years ago

Fantastic experience: Amending my previous review after a personal phone call from Trailfinders manager. Nice to get the personal touch and apology. Genuinely never had issues with Trailfinders in the past and always found their agents very knowledgeable and friendly, but this one occassion really annoyed me, as it was a big 'once in a life time' trip. Glad to put it all behind us and am happy to recommend/use Trailfinders services again in the future.

Trailfinders Dublin

Dear Paula Thank you for your review and we are glad we could be of assistance. Kind regards Trailfinders

Sean Somers 2 years ago

Fantastic experience: We recently returned from our honeymoon in Playa del Carmen, Mexico. Our point of contact in the Dublin office, Lisa Miksch was amazing. I went to visit her in the Dublin office one Sat to rebook a honeymoon that was cancelled due to covid. She found us the best deal on our airfare and an amazing resort that were offering a great discount. We hadn’t considered that side of Mexico before as had originally planned the west coast. The recommendation was spot on. Clearly she has a strong understanding of her clients and made it happen. 9 nights all inclusive with business class seats for a very reasonable deal. So much so that my parents booked the same holiday for a week later. Lisa’s a true professional with such a nice manner. Lisa I’ll be back to you very soon. Looking for something before year end. If you come across something similar east or west we would welcome the reach out and we hopefully have a repeat. Thanks again for understanding our needs and making it happen. Talk soon. Sean Somers and Patrick O’halloran.

Trailfinders Dublin

Dear Sean Thank you very much for your kind review, and we’re delighted to hear your experience of booking your honeymoon was all it should be. It's important, when it's a once in a lifetime holiday, to ensure everything is as you want it to be, and it's encouraging to hear that your travel consultant took on board all of your concerns and questions and has come up with the perfect trip for you both. We will be sure to pass on your compliments to both your consultant and their manager. Kind regards Trailfinders

Linda Mckay 2 years ago

Fantastic experience: Excellent service, fantastic travel knowledge and can advise wisely on accommodation and everything regarding planning a great trip.

Trailfinders Dublin

Dear Linda Thank you for your kind comments and we look forward to assisting you again in the future. Best wishes Trailfinders

Leo O'Callaghan 2 years ago

Fantastic experience: Excellent service. We called in to talk about a cruise we were thinking of going on & we looked after by a wonderful Canadian lady. She went through the options with us and we were able to book a Norwegian Fjords cruise with her. Would definitely use Trailfinders again.

Trailfinders Dublin

Dear Leo Thank you for the 5* rating. All the best Trailfinders

Declan Breen 2 years ago

Fantastic experience: Staff are always so helpful, I normally organise all of my own travel but it's worth going to them for bigger trips, the perosn you deal with will have traveled a lot in the country or area so can give some great advice

Trailfinders Dublin

Dear Declan Thank you for your kind review. Best regards Trailfinders

Noel O connor 2 years ago

Fantastic experience: Found the experience very stress free will update after we go on the holiday

Trailfinders Dublin

Dear Noel Thank you for your kind comments and we wish you all the best for your upcoming travels. Trailfinders

Christine Hughes 2 years ago

Positive experience: A couple of friends had already done the leg work of identifying flights to my chosen destination on the most suitable dates with various caveats but I wasn't brave enough to just go ahead and book. A friend who needs even more cosseting than I do recommended Trailfinders so I took her at her word. A phone call one afternoon and a dash into the Dublin office that evening, some very patient hand-holding, and I'm ready to fly. Thanks to all.

Trailfinders Dublin

Dear Christine Thank you for your review and we'll be sure to pass on your compliments. All the best Trailfinders

Bob Cobban 2 years ago

Fantastic experience: Extremely knowledgeable staff. So professional, wouldn't think of going anywhere else.

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Trailfinders Dublin

Dear Bob Thank you very much for your kind review. As a company we are always looking to exceed the expectations of our clients and we’re delighted this has been your experience. Best wishes Trailfinders

Brendan Whelan 2 years ago

Positive experience: Very helpful my fault I need to change cruise dates kieran doing his best for me for which I'm very thankful

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Trailfinders Dublin

Dear Brendan Thank you for your kind comments and we're always happy to assist. We will certainly pass on your comments to your travel consultant and their manager. Best wishes Trailfinders

Fiona Gavin 2 years ago

Negative experience: Rang twice and got no call back, so booked holiday elsewhere.

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Trailfinders Dublin

Dear Fiona Thank you for getting in touch, although we're sorry you have been disappointed. Should you wish to discuss any concerns you may have, please do contact our Dublin Travel Centre on 01 677 7888 and you will be put through to a Senior Duty Manager. We look forward to being of assistance. Kind regards Trailfinders

nora heavey 2 years ago

Positive experience: Last week I tried three times to contact the Dublin office, to price a holiday . I waited 20 minutes on each call, but had to hang up each time as I couldn't get through to speak with a representative.

Trailfinders Dublin

Dear Nora Thank you for getting in touch, although we are sorry you only rated us 3 stars. Should you wish to discuss any concerns you may have please do not hesitate to contact us on 01 677 7888 and you will be put through to a Duty Manager. We look forward to being of assistance. Kind regards Trailfinders

Stella Farrell 2 years ago

Fantastic experience: Brilliant staff so helpful thank you 'Claudine'

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Trailfinders Dublin

Dear Stella Thank you for your review. All the best Trailfinders

Farah Khan 2 years ago

Fantastic experience: Excellent experience

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Trailfinders Dublin

Dear Farah Thank you for your review. All the best Trailfinders

Melani du Toit 2 years ago

Fantastic experience: So friendly and helpful, takes the hardwork out of holiday planning!

Trailfinders Dublin

Dear Melani Thank you for your kind comments and all the best for your upcoming holiday. Trailfinders

Noel Mahon 2 years ago

Fantastic experience: As always great crew

Trailfinders Dublin

Dear Noel Thank you for your kind review. Best regards Trailfinders

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Sarah Hartnett 2 years ago

Fantastic experience: Best place to book a holiday through. Top service always and you are 100% covered. You can always count on Trailfinders!! ⭐ ⭐ ⭐

Trailfinders Dublin

Dear Sarah Thank you for your kind comments and we look forward to assisting you further. Best regards Trailfinders

Garry James Oakes 2 years ago

Fantastic experience: Worked here only. Done a few and are great if you want a top hol

Trailfinders Dublin

Dear Garry Thank you for your review. All the best Trailfinders

Anne O'Donnell 2 years ago

Fantastic experience: Thanks to Ciaran Brady in Dawson St who organised our trip to Canada and Alaska Flights Rocky mountaineer and cruise Accomodation along the way - all great He was exceptional especially after Celebrity cruises cancelled. He rescheduled us with Holland America Cruise which was fab Nothing too much trouble for Ciaran Highly recommendd Trailfinders

Trailfinders Dublin

Dear Anne Thank you for your kind review. We'll be sure to pass on your compliments. All the best Trailfinders

Tina Dunne 2 years ago

Fantastic experience: Megan was extremely helpful - checking out all possibilities of our route to the Caribbean.

Trailfinders Dublin

Dear Tina Thank you for taking the time to let us know just how impressed you have been with our service. We'll be sure to pass on your compliments. Best regards Trailfinders

Cecilia Galli 2 years ago

Negative experience: It’s off putting to arrive with illusion at a place (which does not look particularly busy) and be told by a not too friendly receptionist that you have to wait 30 minutes. When that materialises into a whole hour because staff are on lunch breaks you are a bit peeved before you are even attended. I was looking for 4 return flights to BA, and was utterly shocked when the best price trailfinders could do was €1200 over what I could get online through the airline. What happened to bulk discount for agencies? I suppose all those employees on lunch have to get their cuts. Had used this agency before but will steer clear in future….

Trailfinders Dublin

Dear Cecilia Thank you for your feedback, although we're sorry you have been disappointed. As we do not know your contact details, it's difficult for us to rectify this situation for you. However, please do contact our Dublin Travel Centre on 016777888 and ask to speak with a Duty Manager who will be able to assist. With the world reopening for travel, our phone lines are certainly busy, although they do open at 8am every weekday, so it would be best to call us as early as possible. We look forward to being of assistance. Kind regards Trailfinders

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