Trailfinders Cork

Marlboro St 40 - 41, T12 W252, Cork
Marlboro St 40 - 41
T12 W252, Cork
(021) 464 8800

Opening hours

  • Monday: 9:00 AM – 7:00 PM
  • Tuesday: 9:00 AM – 7:00 PM
  • Wednesday: 9:00 AM – 7:00 PM
  • Thursday: 9:00 AM – 7:00 PM
  • Friday: 9:00 AM – 7:00 PM
  • Saturday: 9:00 AM – 6:00 PM
  • Sunday: 10:00 AM – 6:00 PM

Travel Agent and Tour Operator

Our comment from TraTraTravel Ireland about Trailfinders Cork:

Trailfinders Cork is renowned for its excellent customer service and knowledgeable staff who are dedicated to making your travel dreams a reality. Clients frequently emphasize the helpfulness and professionalism of the agents, such as Isobel and Maura, who go above and beyond to cater to their needs and preferences while planning bespoke itineraries.

Many customers express their satisfaction with the seamless arrangements made by Trailfinders, noting that they have experienced stress-free travel thanks to well-organized flights, accommodations, and timely transportation. The agency is particularly praised for its ability to create customized trips that suit various budgets and preferences, making travel accessible and enjoyable for everyone.

However, some clients have expressed concerns regarding pricing discrepancies and inconsistent communication in specific instances. While most experiences are positive, there have been occasional complaints regarding the handling of issues during off-hours and specific requests that were not adequately addressed.

Overall, Trailfinders Cork stands out as a trusted travel agency with a strong reputation for providing personalized and detailed travel planning. It has received numerous accolades for its exemplary service, making it a top choice for anyone looking to plan their next holiday.

Tratra.travel cannot guarantee that the companies that appear in the directory are certified travel agencies or that they have the corresponding licenses. The majority of companies that appear in the directory are travel agencies, but other types of companies also appear such as tour operators, guided tour providers, etc. We recommend that you request the Travel Agency registration number of the business you are going to attend.

Trailfinders Cork: Reviews

4.6/5 (62 Reviews)
Abigail Riordan 3 months ago

Fantastic experience: This morning I ordered a large voucher and made a complete ba**s of it. Called the office and spoke to Sandra. She had it sorted within minutes and more importantly she didn't make me feel like an idiot. Absolutely amazing customer service!

Trailfinders Cork

Dear Abigail Thank you for taking the time to let us know just how impressed you've been with our service. We'll be sure to pass on your compliments. All the best Trailfinders

cian brickley 8 months ago

Fantastic experience: Thank you Trailfinders Cork! Especially Isobel! I can't emphasize enough how helpful Isobel was! She was so nice and easy to deal with and has the patience of a saint. There was no stone unturned and she always had our needs at the centre of her work. Would highly recommend.

Trailfinders Cork

Dear Cian Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip. We’re delighted they were able to draw upon their training and experience to help create your itinerary. We will be sure to pass on your kind compliments to both your consultant and their manager. Kind regards Trailfinders

Sharon Mullins 9 months ago

Fantastic experience: Always so helpful and great holidays trailor made for you

Trailfinders Cork

Dear Sharon Thank you for your kind review. All the best Trailfinders

Michael Grufferty 9 months ago

Fantastic experience: Anna was very helpful

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Marylin Barry 9 months ago

Fantastic experience: This year i used trailfinders for the first time and i must say i was really pleased. It is lovely in this day and age to be able to actually talk to a travel agent and be able to ask their advice . I was lucky enough to deal with two very helpful people in the Cork Office, Kate and John Paul and between us we organised a brilliant holiday to Bali and Malaysia. They organised all our flights so that the tied together nicely without having to hang around airports for too long. They even reserved our seats on the flights. When we reached our destinations our transport was waiting for us to take us to our hotels and our hotels were amazing. It was so stress free. We had a brilliant time and a holiday to remember for all the right reasons, and i know that is due to Trailfinders and their fantastic staff. Thank you all for everything. Hope to see you soon to book for next year. Marylin Barry

Sharon Noonan 9 months ago

Fantastic experience: Excellent service and top class accomadation gillian and Gareth are brill

Brian Hughes 9 months ago

Fantastic experience: Very good

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Paudie Scanlon 9 months ago

Fantastic experience: Excellent service, brilliantly helpful staff.

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carrie holland 9 months ago

Fantastic experience: Just back from a wonderful trip to Central America booked through Marie Kelly Cork Office. She was so helpful & efficient. We would def give her Big thank you from Johnny & Carrie.

Trailfinders Cork

Dear Johnny and Carrie Thank you very much for taking the time to let us know just how much you enjoyed your time in Central America. We are delighted to hear your trip was a great success. We will be sure to let your consultant and their manager know just how much you appreciated all their hard work. Best wishes. Trailfinders

Norin O Grady 9 months ago

Fantastic experience: Thank you to Ellen for organising an amazing trip for us. Her personal touch and level of efficiency were so appreciated. Thank you

Trailfinders Cork

Dear Norin Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip. We will be sure to pass on your kind compliments to both your consultant and their manager. Kind regards Trailfinders

Alison O Dwyer 1 year ago

Fantastic experience: Competitive prices, friendly staff

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Trailfinders Cork

Dear Alison Thank you for your review. Best regards Trailfinders

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Jack Scarry 1 year ago

Fantastic experience: Booked a US holiday with Siobhan Devereux. She was very helpful and organised everything for us.

Trailfinders Cork

Dear Jack Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip. We will be sure to pass on your kind compliments to both your consultant and their manager. Kind regards Trailfinders

Amanda Corrigan 1 year ago

Fantastic experience: Trailfinders are amazing if you are planning a multi country trip and excursions. They plan everything down to the last detail. You just need to book and go. Highly recommend them as they will budget for any price range.

Trailfinders Cork

Dear Amanda Thank you very much for your kind review. As a company we are always looking to exceed the expectations of our clients and we’re delighted this has been your experience. Kind regards Trailfinders

paul keogh 1 year ago

Fantastic experience: Great service.

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Trailfinders Cork

Dear Paul, thank you for your kind review. Best regards, Trailfinders

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chris nolan 1 year ago

Fantastic experience: We just completed booking our trip to Austrailia with Trailfinders,Siobhan Devereux was the agent we dealt with. An excellent professional service full of knowledge and the best advice which gives me great peace of mind and confidence to bring my family on a big trip for the first time.This is my first time booking with Trailfinders and from now on I will be booking with no one but them,Thank you.

Trailfinders Cork

Dear Chris Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip. We’re delighted they were able to draw upon their training and personal experience to make suggestions and help create the perfect trip. We will be sure to pass on your kind compliments to both your consultant and their manager. Kind regards Trailfinders

Oliver McGrath 1 year ago

Positive experience: Happy

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Trailfinders Cork

Dear Oliver Thank you for your review. Kind regards Trailfinders

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Mairead Downey 1 year ago

Fantastic experience: Marie really helpful and very patient with all our questions

Trailfinders Cork

Dear Mairead Thank you for your kind comments and we wish you all the best for your travels. Trailfinders

Diarmuid o driscoll 1 year ago

Fantastic experience: Whether you want to book a long haul flight or book your dream holiday these are the people to talk too. I highly recommend them.

Trailfinders Cork

Dear Diarmuid Thank you for your review. We'll be sure to pass on your compliments. Kind regards Trailfinders

Tashdid Sadat Ali 1 year ago

Fantastic experience: Excellent travel agency with professional and enthusiastic staff. Trailfinders has been awarded by The Times and Sunday Times in 2022 as the Best Tour Operator and it has been awarded by The Food and Travel Magazine in 2021 as the Tour Operator of the Year. Trailfinders has a high reputation and I recommend everyone who has holiday plans to go for Trailfinders as their travel experts. You'll also notice that almost all of the reviews about Trailfinders here on Google are positive and are 4 to 5 ratings.

Trailfinders Cork

Dear Tashdid Thank you for your kind review. All the best Trailfinders

Vicky Ridgway 1 year ago

Fantastic experience: They are azong, have used them for all my travels, always knowledgeable and finding the best deals.

Trailfinders Cork

Dear Vicky Thank you for your review. All the best Trailfinders

Barry Joyce 1 year ago

Fantastic experience: Great people to deal with

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Trailfinders Cork

Dear Barry, thank you for your review. Best regards, Trailfinders

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rose hanan 1 year ago

Fantastic experience: Always so helpful. Your sure your getting the best possible advice/options.

Trailfinders Cork

Dear Rose Thank you for your review. All the best Trailfinders

Abul Salam Ghani 1 year ago

Fantastic experience: This travel agent is very reliable and trustworthy.

Trailfinders Cork

Dear Abul Thank you for your kind review. All the best Trailfinders

Patricia Oflaherty 1 year ago

Fantastic experience: Excellent. Extremely helpful and well informed staff.

Trailfinders Cork

Dear Patricia Thank you for your review. Kind regards Trailfinders

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Eileen King 1 year ago

Positive experience: Cold

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Trailfinders Cork

Dear Eileen Thank you for getting in touch , although we are sorry you only rated us 3 stars. Should you have any concerns you may wish to discuss , please do call our Cork Travel centre on 021 464 8800 and you will be put through to a Duty Manager. Kind regards Trailfinders

Irish Disney Lover 1 year ago

Positive experience: Great service before, during, and after the trip

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Trailfinders Cork

Dear Irish Disney Lover Thank you for the 4* review. Best regards Trailfinders

Ray Murphy 1 year ago

Fantastic experience: I used Trailfinders to book our honeymoon. The lady we dealt with was very knowledgeable & nice to deal with. She was very helpful. Our trip was perfect with change over in flights. We could have getting cheaper flights if we booked ourselves, but booking it through Trailfinders was peace of mind & security. I would highly recommend booking a trip with Trailfinders, I know we will in the future

Trailfinders Cork

Dear Ray Thank you very much for taking the time to let us know just how helpful your travel consultant has been during your recent inquiry. We’re delighted to hear that based on your experience you would have no hesitation in recommending Trailfinders. We will of course pass on your kind compliments to both your consultant and their manager. Best regards Trailfinders

Laura Power 2 years ago

Fantastic experience: My husband and I couldn't recommend Trailfinders enough. We are just back from our honeymoon which Trailfinders helped us to plan, the service was excellent from start to finish. The hotels that they recommended were absolutely stunning, the flight times and transfers organised by Trailfinders made the trip stress free! Not one fault to be found!

Trailfinders Cork

Dear Laura Thank you very much for taking the time to let us know just how much you enjoyed your honeymoon. We are delighted to hear your trip was a great success and that all arrangements worked well. We will be sure to let your consultant and their manager know just how much you appreciated all their hard work. Kind regards Trailfinders

Luca Di Blasi 2 years ago

Negative experience: I had an amazing experience with trailfinders until now especially with Maura who is a lovely person. Going through every detail to craft the perfect trip is something we enjoyed when booking our honeymoon which we had to amend due to Covid. The year after, we organised a second trip for our first anniversary and changed location as Australia and New Zealand were not sure to be open to travel. Since I got a job offer, we no longer live in Ireland so we decided to amend a second time and to make something smaller. We went from a cost of 10k to 1.5k just not to lose our deposit money. Being in Spain we called trailfinders and tried to organise something nearby over the phone. We decided to go to Mallorca because of price range and availability of their partners and because both hotel and flights must be booked with them. It turns out that there is no hotels in Palma within our budget for three nights and with their hotels so the agent books us in Santa Ponsa saying that it’s very close to Palma. Price was somewhere around 1600€ for both flight and hotel for a standard room and just breakfast. We decided to do some research and it turns out that the price was actually 600€ less if we were to book on our own and with a superior room with seaview with breakfast and dinner included. So we pointed this out and we paid the correct amount. This massive price difference should have been a red flag for us but we decided to move forward because we had very good experience with them in the past so we trusted the agent. We get there and it’s not close to Palma but 20 minutes by car. Hotel has 2 beds instead of a double (remember honeymoon, anniversary and so on) The place is awful. Hotel dirty and broken. Dinner is a buffet and closes at 9 as well as the rooftop that closes at 11 (now you are in Spain and they close everything before midnight?) This was not a place for a young couple during their anniversary but some sort of parking spot for old tourists that have no clue. In fact it turns out that the area is well known for being one of the worst places in Mallorca. When we decided to complain with Trailfinders, their answer was that I knew that the place was not Palma and that in Ireland people have dinner early. Now they advertise tailored trips and they put this on me? They are the ones that know the places and that we pay to sort those things out and all they could do was to indirectly say it was our fault without doing literally anything to solve the issue. If we haven’t rented the car on our own we would have been stuck in this tourist trap place where food is awful and people get scammed. So to sum up I feel like they stopped caring when I could no longer afford to do a 10k trip and that they tried to get as much money as possible off of me. When this didn’t happen, they threw an itinerary just to get rid of us. Ah to make up for the separate beds, they offered a 50 euros refund for the annoyance which feels more like an insult than anything. After my review I was contacted by management which I appreciate but of course it’s already too late as my experience was already ruined and they failed to support me when I needed

Trailfinders Cork

Dear Luca Thank you for getting in touch, although we're sorry you have been disappointed. We have asked a Duty Manager to contact you and discuss your concerns. We look forward to assisting you further. Kind regards Trailfinders

Kathrina Breen 2 years ago

Negative experience: Not very helpful

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Trailfinders Cork

Dear Katrina Thank you for getting in touch , although I am sorry you have been disappointed. So we may understand your concerns better, I would be grateful if you could contact our Cork Travel Centre and you will be put through to a Duty Manager. We look forward to being of assistance. Kind regards Trailfinders

Mary jo Bowler 2 years ago

Fantastic experience: So helpful and knowledgeable on all locations that I have wandered to or am going to. Very friendly and excellent service. Cannot fault

Trailfinders Cork

Dear Mary jo, Thank you for your review. Kind regards, Trailfinders

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Colin Long 2 years ago

Fantastic experience: Brilliant, always very helpful

Trailfinders Cork

Dear Colin Thank you for your kind review. Trailfinders

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Kevin Reilly 2 years ago

Fantastic experience: Very helpful staff who provide a great service.

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Trailfinders Cork

Dear Kevin, Thank you for your kind review. Best regards, Trailfinders

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Laurence McCarthy 2 years ago

Fantastic experience: Very good staff. Thank you.

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Trailfinders Cork

Dear Laurence Thank you for your kind comments and best wishes for your travels. Trailfinders

Zsuiram Arogilaw 2 years ago

Fantastic experience: Cool

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Trailfinders Cork

Dear Mariusz Thank you for your kind comments. Best wishes Trailfinders

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Mairead Christie 2 years ago

Fantastic experience: Efficient and helpful on booking our holiday. We have booked our previous long haul trip with Trailfinders too and will do so again

Trailfinders Cork

Dear Mairead Thank you for your kind comments and we look forward to assisting you further. Best regards Trailfinders

Rhona Coughlan 2 years ago

Fantastic experience: Amazing service 'Alex' was very helpful

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Trailfinders Cork

Dear Rhona Dear David Thank you for your review. Kind regards Trailfinders

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karen macken 2 years ago

Fantastic experience: Helpful staff, good knowledge and prompt reply

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Trailfinders Cork

Dear Karen Thank you for your kind comments and we look forward to assisting you further. Best wishes Trailfinders

catherine cogan 2 years ago

Fantastic experience: Excellent

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Trailfinders Cork

Dear Catherine Thank you for your kind comment and best wishes for your trip. Trailfinders

Robbie Martin 2 years ago

Fantastic experience: No trip too big or too small. Great variety

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Trailfinders Cork

Dear Robbie Thank you for your review. Kind regards Trailfinders

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Molly McCoy 3 years ago

Fantastic experience: Never used a travel company before however I was looking for some guidance for a holiday and figured we'd stop in even if we didn't book anything. Ended up walking out with a 10 day holiday planned at a great price. Unfortunately we had to cancel due to COVID-19 however they issued a full refund. Extremely impressed with the customer service, I'll definitely be using them again!!

Trailfinders Cork

Dear Molly Thank you very much for your kind review! We will of course look forward to assisting you with your future travels. Trailfinders

Breda Moloney 3 years ago

Fantastic experience: We booked our holiday with Trailfinders & Julia was our agent who gave us excellent professional advice. Unfortunately we were unable to travel due to Covid 19. Trailfinders once again showed their professionalism keeping us informed & fully refunding our trip. Thank you Trailfinders. Looking forward to re booking our trip soon.

Trailfinders Cork

Dear Breda Thank you very much for your kind review. I'm pleased to hear you received great service during a difficult time and I will be sure to pass on your compliments to Julia. We will of course look forward to helping you rebook your trip. Trailfinders

James Meehan 3 years ago

Fantastic experience: Recently had our holiday plans cancelled due to Covid -19. Trailfinders contacted us regularly with updates on the return of our money and it was very reassuring to have them deal with it. I am 100% going to book all future travel with them due to their professional, friendly manner and the security of having them there when things go wrong.

Trailfinders Cork

Dear James Thank you very much for your kind review. I'm delighted to hear you have received great service during a difficult time and I will be sure to pass on your compliments to all involved. Trailfinders

Fr. Alan Neville 3 years ago

Fantastic experience: I had a particularly problematic journey to take and the team in Cork were nothing short of heroic. Maura, Meave and Siobhan couldn't have been better. Just wonderful!

Trailfinders Cork

Dear Alan Thank you for your kind comments and we're delighted Trailfinders were able to assist you. We will certainly pass on your thanks to the travel consultants involved, the team in Cork and their manager. Best wishes Trailfinders

Louise Jeffery 4 years ago

Negative experience: Have had such a disappointing experience with Trailfinders.Still waiting for my refund 3 months after returning home due to Covid 19. I won't be giving my business to them again. Thanks for your reply.As I'm sure you are aware, my contract lies solely with Trailfinders (not Qantas) so that does mean I am waiting for yourselves to resolve this issue.That is the very reason I decided to go with Trailfinders so I would have 'added protection' but unfortunately that has not been the case at all.I will not accept a partial (and tiny)refund when I know I am entitled to a full refund. Regards, Louise Jeffery.

Trailfinders Cork

Dear Louise As you're aware, you're waiting on Qantas and not Trailfinders. Trailfinders are doing all they can to chase the airline on your behalf, however, the refund process is currently taking many weeks with all airlines. In the interim, Trailfinders have offered you a part refund from our own pockets if you wish to take up this offer. We will continue to work with Qantas to get back you full available refund as soon as possible, and look forward to continuing being of assistance where we can. Kind regards Trailfinders

Ciaran O'Driscoll 4 years ago

Fantastic experience: Efficient and extremely courteous

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Trailfinders Cork

Dear Ciaran, Thank you for your kind review.

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Gareth Randles 4 years ago

Fantastic experience: Very knowledgable family business with great results

Trailfinders Cork

Dear Gareth Thank you for your kind review. Best regards Trailfinders

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Thomas Thornton 4 years ago

Fantastic experience: Amazing! A wealth of experience! So helpful and great packages on offer!

Trailfinders Cork

Dear Thomas Thank you for taking the time to let us know just how impressed you have been with our service. I will be sure to pass on your compliments. Trailfinders

Eddie Barry 4 years ago

Fantastic experience: Very professional staff and a fantastic service. Best travel agent I have ever booked with.

Trailfinders Cork

Dear Eddie Thank you very much for your kind review! Trailfinders

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Conor o keeffe 4 years ago

Fantastic experience: Just booked our first holiday with Trailfinders today and Carla went above and beyond for us. I would 100% recommend her hands down !

Trailfinders Cork

Dear Conor, Thank you for your kind review. I will be sure to pass on your compliments. Trailfinders

A dog's life cobh cork boarding kennels 4 years ago

Fantastic experience:

Trailfinders Cork

Thanks for your kind rating. Best regards, Trailfinders

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Susan Kelly 4 years ago

Fantastic experience: The most helpful travel agents I have ever been to, a pleasure to deal with

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Trailfinders Cork

Dear Susan Thank you very much for your kind review! Trailfinders

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Ed Burke 5 years ago

Fantastic experience: Really knowledgeable and helpful staff who take the hassle out of booking what best suits all your holiday and travel needs.

Patrick Shanahan 5 years ago

Fantastic experience: I love Trailfinders Cork. Niamh and Robert are top of the pile when it comes to understanding their Clients. I started using them about two years ago and have never looked back.It is a joy to be liberated from the tyranny of doing it yourself on the net. Most importantly - they come in cheaper. They are brilliant travel agents. Paddy Shanahan

Trailfinders Cork

Dear Mr Shanahan Thank you very much for your review of the continued great service offered by our team in Cork, I am delighted to hear you've had very positive experiences. Of course, while looking online yourself can be great for inspiration, trying to arrange a multi-centre trip, from a number of websites, is not only time consuming and complicated, but there can be many pitfalls to going it alone. Not only that, there may be attractive pricing online, but it's often stripped back. I'm pleased you recognise the value of booking with Trailfinders, because where we can, look to offer the most inclusive prices, including local taxes, service charges and resort fees. I am pleased both Niamh and Robert have taken away the hassle and made it so easy for you, and I will be sure to pass on your kind compliments to Niamh, Robert and their manager. Thank you again, we wish you a very enjoyable trip and look forward to assisting you with your future travels. Trailfinders

Paula Elmore 5 years ago

Fantastic experience: Terrifically knowledgeable, friendly and helpful staff!

Trailfinders Cork

Dear Paula Thank you for your kind review. Best regards Trailfinders

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Anthony Cowell 5 years ago

Fantastic experience: Great information and pleasant professional services

Trailfinders Cork

Dear Mr Cowell Thank you for your kind review, I will be sure to pass your compliments on to our team in Cork. Trailfinders

Brendan O'Shea 6 years ago

Fantastic experience: Excellent staff real problem solvers

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Trailfinders Cork

Dear Mr O'Shea Thank you very much for your kind review, I will be sure to pass on your compliments to the team in Cork. Trailfinders

Mp F 6 years ago

Fantastic experience: Always very good

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Cliona Ryan 6 years ago

Negative experience: They created an itinerary that I requested (I called out the dates and all places I wanted to go, duration in each etc) which I found was too expensive for me so I asked if it could be itemised so I would be able to decide where I could cut back. Apparently this isn't possible even though it was a bespoke itinerary. So then I asked if I could change the last few days to Dubai instead of Mauritius as that would cut out a flight and therefore save money. My online itinerary was updated for flights only but the hotel was still listed as Mauritius, and it was even more expensive than the first itinerary! That was 27th Feb, haven't heard from them since so I booked with someone else... for significantly less money but got the itinerary I wanted. Disappointing, wouldn't be in a rush to approach them again.

Trailfinders Cork

Dear Ms Ryan I am very sorry to hear that you are disappointed, as a company we are always looking to provide the highest level of service and I regret we have fallen short on this occasion. I have asked the General Manager to give you a call to address your concerns and look to learn from your experience. Thank you very much for bringing this to our attention. Trailfinders

Patrick Murphy 7 years ago

Negative experience: The backup provided when there was a ticketing issue was awful out of normal business hours. The UK office who were assigned to cover did nothing to help and left us on our own to resolve directly with the airline. Would have been better off booking flights directly with the airline.

Michael Foody 7 years ago

Positive experience: Knowledgeable, patient and helpful

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Ray O' Dea 7 years ago

Positive experience: Good service from JP.

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